Host - Beverly Hills

Brobston Group LLC; Beverly Hills (CA); On-site; USD 45,000 - 70,000; Full time

Job summary

House of Dior Beverly Hills is seeking a refined Host to serve as the boutique's first ambassador, creating a warm, welcoming, and sophisticated environment. You will guide clients, anticipate needs, and coordinate with Brand Ambassadors to deliver memorable luxury experiences.

The ideal candidate has at least 2 years in luxury retail or related client-facing roles, with exceptional communication, poise, and a proactive approach to service.

Qualifications

• Minimum 2 years of experience in luxury retail or related client-facing environment.
• Exceptional communication, presentation, and interpersonal skills.
• Polished, professional demeanor and ability to thrive in a fast-paced setting.
• Flexibility to work evenings, weekends and holidays; proficient with CRM and boutique tech.

Responsibilities

• Welcome clients on arrival and create a warm, luxurious first impression.
• Discreetly identify client needs and guide inquiries appropriately.
• Introduce clients to Brand Ambassadors for tailored experiences.
• Provide proactive service and offer curated tours and recommendations.
• Maintain knowledge of Dior collections, services, and spa offerings.
• Utilize boutique technology and client management systems expertly.
• Manage boutique traffic and support events and clienteling initiatives.
• Ensure the boutique presentation remains inviting at all times.

Skills

Luxury retail

Client-facing

CRM proficiency

Communication

Tools

CRM software

Boutique technology

Job description

Summary

The House of Dior Beverly Hills seeks a refined, engaging Host to serve as the first ambassador of the boutique. The Host will create a warm, welcoming, and sophisticated environment, thoughtfully guiding clients and ensuring a seamless, memorable experience that reflects the Maison's standards of luxury and service.

Responsibilities

• Welcome and greet each client upon arrival, creating an immediate positive impression.
• Discreetly ascertain the purpose of visits and direct inquiries, anticipating client needs.
• Introduce clients to appropriate Brand Ambassadors and facilitate personalized experiences.
• Provide exceptional, anticipatory service and offer curated tours and recommendations.
• Maintain comprehensive knowledge of Dior collections, services, and spa offerings.
• Utilize boutique technology and client management systems proficiently.
• Manage boutique traffic with discretion and support special events and clienteling initiatives.
• Help maintain the boutique's presentation and inviting ambiance at all times.

Requirements

• Minimum 2 years of experience in luxury retail, hospitality, or a related client-facing environment.
• Exceptional communication, interpersonal, and presentation skills with meticulous attention to detail.
• A polished, poised, and professional demeanor and the ability to thrive in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to anticipating client needs.
• Flexibility to work evenings, weekends, and holidays as required and proficiency with CRM and boutique technology.