Host - House of Dior, Beverly Hills

LVMH Group; Beverly (MA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Salary: $20–$25 per hour plus bonus

Medical, dental, and vision insurance

401(k) plan with employer matching

Employee discount program

Paid time off and volunteer time off

Holidays and wellbeing support

Commuter benefits

Job summary

Dior Beverly Hills is seeking a refined Host to welcome guests and set an elegant tone for their luxury journey. You will guide clients, coordinate with Brand Ambassadors, and deliver proactive service, personal shopping experiences, and curated boutique tours.

The ideal candidate has 2-3 years in luxury retail, excellent communication and presentation skills, and a polished demeanor. Evening/weekend availability supports a dynamic boutique environment.

Qualifications

• 2-3 years in luxury retail or client-facing roles.
• Exceptional communication, interpersonal and presentation skills.
• Meticulous attention to detail and polished demeanor.
• Ability to thrive in a fast-paced luxury environment.
• Proactive problem solving and graceful multi-tasking.
• Flexible to work evenings, weekends and holidays.

Responsibilities

• Greet clients warmly and set a sophisticated tone on arrival.
• Direct inquiries and guide clients to the appropriate ambassadors.
• Provide anticipatory, proactive service and curated boutique tours.
• Maintain knowledge of Dior collections and spa offerings.
• Utilize boutique tech and CRM systems to assist clients.
• Support events, clienteling, and boutique presentation standards.

Skills

Luxury retail experience

Excellent communication

Interpersonal skills

Presentation skills

CRM experience

Tools

CRM systems

Job description

The House of Dior Beverly Hills seeks a refined, engaging, and impeccably presented Host to represent our global flagship boutique. As the first ambassador of the Dior experience, the Host will cultivate a warm, welcoming, and sophisticated environment for every guest. This pivotal role is responsible for setting the tone upon arrival, thoughtfully guiding clients, and ensuring a seamless and memorable journey that reflects Dior's unparalleled commitment to luxury and service.

Job responsibilities

• Elegantly welcome and greet each client upon arrival, creating an immediate and positive first impression that embodies the Dior spirit.
• Discreetly ascertain the purpose of the client's visit, directing inquiries and anticipating needs with grace and efficiency.
• Introduce clients to the appropriate Brand Ambassadors, facilitating a personalized and effortless experience.
• Provide exceptional, anticipatory service, exceeding client expectations with a proactive and attentive approach.
• Offer curated tours of the boutique, providing suggested recommendations and insightful assistance.
• Develop and maintain comprehensive knowledge of Dior's collections, services, and heritage, including our exclusive spa offerings.
• Demonstrate proficiency in utilizing boutique technology and client management systems.
• Manage boutique traffic with discretion and maintain an orderly and inviting atmosphere.
• Support and participate in special events and clienteling initiatives.
• Support in maintaining highest standards of boutique presentation and ambiance at all times.

Qualifications

• A minimum of 2-3 years of experience in luxury retail, hospitality, or a related client‑facing environment.
• Exceptional communication, interpersonal, and presentation skills.
• Meticulous attention to detail and a passion for delivering flawless service.
• A polished, poised, and professional demeanor, reflecting the elegance of the House of Dior.
• Proven ability to thrive in a fast‑paced environment, managing multiple priorities with grace and composure.
• Demonstrated problem‑solving skills and a proactive approach to anticipating and resolving client needs.
• Flexibility to work evenings, weekends, and holidays, based on the needs of the business.
• Proficiency in modern technology and client relationship management (CRM) systems.

Benefits

• Salary: $20–$25 per hour, plus bonus eligibility based on performance and experience.
• Medical, dental, and vision insurance.
• Flexible Spending Accounts (health and dependent care).
• Short‑term and long‑term disability coverage.
• Employee discount program.
• Paid time off and volunteer time off.
• Holidays and mental health and wellbeing support.
• Family‑friendly benefits, reproductive health care, child and elder care services.
• Commuter benefits.
• 401(k) plan with employer contribution matching.
• Employee referral program.