Client Engagement Director - Beverly Hills

Brobston Group LLC; Los Angeles (CA); On-site; USD 150,000 - 230,000; Full time

Job summary

Dior Beverly Hills seeks a Client Engagement Director to shape and implement clienteling across all tiers, driving sales and long-term relationships. The role recruits new clients, nurtures mid- and top-tier segments, and acts as an ambassador for Dior’s elite clientele, partnering with boutique and corporate teams to deliver personalized experiences and coach the retail staff to KPIs.

The Director aligns with Events and Client teams to offer market-appropriate experiences and elevate client

Qualifications

• 10+ years of retail management experience.
• Knowledge of luxury and hospitality industries with commercial creativity.
• Ability to develop, train, and provide feedback to associates to optimize performance.
• Excellent interpersonal, communication, organization, and follow-through skills.
• Ability to work varied hours including nights, weekends, and holidays and operate IT/POS systems.

Responsibilities

• Lead execution of zone client strategy and develop clienteling culture specific to the House of Dior Beverly Hills.
• Create mapping and client journeys for top clients, including events, gifting, and activations.
• Develop monthly outreach plans focused on mid-tier client growth and ensure follow-up and tracking by associates.
• Coach and train sales associates and management on relationship selling, client discovery, capture, and follow-up.
• Partner with Events, Experience, and Client teams to deliver market-appropriate client experiences and nominate clients for uber-luxury moments.

Skills

Retail management

Luxury hospitality knowledge

People development

Communication

Team leadership

Organization

Job description

Summary

The Client Engagement Director for the House of Dior Beverly Hills will define and implement the clienteling strategy across all client tiers to grow sales and long-term relationships. This role recruits and cultivates new clients, develops mid-tier and top-tier clients, and acts as an ambassador for Dior’s top clients. The Director partners with boutique and corporate teams to deliver personalized client experiences and coaches the retail team to achieve KPIs and planned business.

Responsibilities

• Lead execution of zone client strategy and develop clienteling culture specific to the House of Dior Beverly Hills.
• Create mapping and client journeys for top clients, including events, gifting, and activations.
• Develop monthly outreach plans focused on mid-tier client growth and ensure follow-up and tracking by associates.
• Coach and train sales associates and management on relationship selling, client discovery, capture, and follow-up.
• Partner with Events, Experience, and Client teams to deliver market-appropriate client experiences and nominate clients for uber-luxury moments.

Requirements

• At least 10 years of relevant retail management experience.
• Strong knowledge of the luxury and hospitality industries, with commercial creativity and initiative.
• Proven ability to develop, train, and provide feedback to associates to optimize performance.
• Excellent interpersonal, communication, organization, and follow-through skills.
• Ability to work varied hours including nights, weekends, and holidays and operate required IT and POS systems.