Host (2022)

Wet Willie's; Austin (TX); On-site; USD 17,908 - 24,796; Full time

Job summary

Iron Cactus is seeking a guest-focused Host to greet guests, seat them, and create a positive first impression. You will help maintain the dining room ambiance with energetic yet unobtrusive pacing and be the friendly liaison between guests and the team.

This role requires a neat appearance, 16+ years of age, and the ability to communicate needs clearly. You’ll handle seating logistics, assist on the floor, and support managers in delivering exceptional guest experiences.

Qualifications

• Age 16 years or older.
• Courteous, friendly, and professional demeanor.
• Able to pass quizzes and tests, and complete workbook assignments.
• Neatly dressed and well-groomed in company-approved attire.
• Stands and walks during 6–8 hour shift; reaches, bends, stoops, and wipes.
• Articulates clear greetings and farewells to guests; understands requests for assistance.
• Clearly communicates guests’ needs to team members and managers.
• Able to hear well in a loud environment to answer calls and respond to requests.
• May be required to carry trays or supplies (10–30 lbs).
• Calmly respond to angry guests and notify manager.

Responsibilities

• Greet guests with unique, tasteful greetings.
• Create a fast-paced but unobtrusive atmosphere by adjusting pace and energy.
• Maintain friendly, professional temperament and neat image.
• Maintain eye contact with guests.
• Anticipate and inquire about guests’ needs.
• Ensure guests leave happy and satisfied.
• Monitor lighting and music levels and overall ambiance.
• Describe and answer questions about Iron Cactus confidently.
• Greet, seat, and manage the seating list efficiently.
• Rotate seating effectively and communicate with team and management.
• Be organized and professional; welcome new hires.
• Show urgency and walk with purpose.
• Perform restroom checks and safety procedures.
• Complete back-up, shift-change, or closing duties.
• Restock supplies and discuss issues with management.
• Inform supervisor of problems promptly.
• Maintain good relations with staff and vendors.

Skills

Age 16 or older

Courteous demeanor

Professional demeanor

Quiz/test completion

Neatly dressed

Good grooming

Stands and walks 6–8 hours

Clear greetings and farewells

Understand requests for assistance

Communicate guests’ needs to team

Hear well in loud environments

Carry trays or supplies (10–30 lbs)

Calmly handle angry guests

Job description

The primary objective of the host is to create positive first and last impressions of the Iron Cactus.

Essential Functions

• Greets each Guest with a variety of unique and tasteful greetings.
• Creates a fast-paced, yet unobtrusive atmosphere for our Guests by tailoring pace and energy to each Guest.
• Maintains friendly, professional temperament, and a neat, clean image.
• Maintains eye contact with Guests.
• Anticipates and inquires about Guests’ needs.
• Ensures that Guests never leave unhappy or dissatisfied.
• Never allows a mediocre Guest experience.
• Is alert to light and music levels, overall ambiance.
• Demonstrates pride in their ability to communicate, describe and answer every question regarding the Iron Cactus.
• Is equally effective at greeting, seating, and working the list.
• Rotates seating effectively.
• Communicates with team and management.
• Is organized and professional.
• Makes new hires feel welcome.
• Exhibits sense of urgency and walks with purpose.
• Performs restroom checks intermittently.
• Follows proper safety and sanitation procedures.
• Completes assigned back-up duties as required. Performs open, shift change and/or closing duties.
• Restocks necessary supplies.
• Discusses problem areas with manager.
• Keeps immediate supervisor promptly and fully informed of all problems.
• Maintains a good working relationship with all employees and purveyors.
• Notifies manager of any Guest that appears to be dissatisfied.

Requirements

Hosts are required to take care of Guests with 100% compliance to state law, federal law, and company standards.

Qualification Standards

• 16 years of age or older
• Courteous, friendly, and professional demeanor
• Able to pass all quizzes and tests, and complete all workbook assignments
• Neatly dressed, well-groomed in company approved attire
• Stands and walks during 6-8 hour shift; Reaches, bends, stoops and wipes
• Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate guests’ needs to team members and managers.
• Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
• May be required to carry trays or supplies (10-30 lbs.)
• Must be able to calmly respond to angry guests and notify manager of situation