Host

Iron Cactus; Fort Worth, Town of Texas (TX, WI); On-site; USD 16,531 - 22,041; Full time

Job summary

Iron Cactus is seeking an enthusiastic Host to warmly greet guests and manage seating with precision. You will help create a vibrant but unobtrusive dining atmosphere by adjusting pace to guests’ needs, maintain a polished appearance, and communicate clearly with team members and management.

Responsibilities include rotating seating, assisting with open and closing duties, restocking supplies, and ensuring guests leave satisfied.

Qualifications

• 16 years of age or older
• Courteous, friendly, and professional demeanor
• Able to pass all quizzes and tests, and complete all workbook assignments
• Neatly dressed, well-groomed in company approved attire
• Stands and walks during 6-8 hour shift
• Clearly greet and bid guests, and understand requests for assistance
• Communicate guests’ needs to team members and managers
• Able to hear well in loud environments to respond to guest requests

Responsibilities

• Greets Guests with unique and tasteful greetings
• Creates a fast-paced, yet unobtrusive atmosphere by adjusting pace
• Maintains friendly, professional temperament and neat image
• Maintains eye contact and anticipates Guests’ needs
• Ensures Guests leave happy and satisfied
• Rotates seating and communicates with team and management
• Performs open, shift change and closing duties
• Restocks supplies and informs manager of problems
• Keeps a good relationship with employees and purveyors

Skills

Customer service

Communication

Professional demeanor

Team coordination

Job description

The primary objective of the host is to create positive first and last impressions of the Iron Cactus.

Essential Functions

• Greets each Guest with a variety of unique and tasteful greetings.
• Creates a fast-paced, yet unobtrusive atmosphere for our Guests by tailoring pace and energy to each Guest.
• Maintains friendly, professional temperament, and a neat, clean image.
• Maintains eye contact with Guests.
• Anticipates and inquires about Guests’ needs.
• Ensures that Guests never leave unhappy or dissatisfied.
• Never allows a mediocre Guest experience.
• Is alert to light and music levels, overall ambiance.
• Demonstrates pride in their ability to communicate, describe and answer every question regarding the Iron Cactus.
• Is equally effective at greeting, seating, and working the list.
• Rotates seating effectively.
• Communicates with team and management.
• Is organized and professional.
• Makes new hires feel welcome.
• Exhibits sense of urgency and walks with purpose.
• Performs restroom checks intermittently.
• Follows proper safety and sanitation procedures.
• Completes assigned back-up duties as required. Performs open, shift change and/or closing duties.
• Restocks necessary supplies.
• Discusses problem areas with manager.
• Keeps immediate supervisor promptly and fully informed of all problems.
• Maintains a good working relationship with all employees and purveyors.
• Notifies manager of any Guest that appears to be dissatisfied.

Requirements

Hosts are required to take care of Guests with 100% compliance to state law, federal law, and company standards.

Qualification Standards

• 16 years of age or older
• Courteous, friendly, and professional demeanor
• Able to pass all quizzes and tests, and complete all workbook assignments
• Neatly dressed, well-groomed in company approved attire
• Stands and walks during 6-8 hour shift; Reaches, bends, stoops and wipes
• Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate guests’ needs to team members and managers.
• Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
• May be required to carry trays or supplies (10-30 lbs.)
• Must be able to calmly respond to angry guests and notify manager of situation