Guest-Centric Server with Menu & Bar Expertise

Iron Cactus; Dallas (TX); Sur place; USD 16 531 - 30 307; Plein temps

Résumé du poste

Iron Cactus in Fort Worth, TX is seeking friendly servers to welcome guests and deliver great food and service. You will maintain knowledge of the menu and bar, handle cash, and communicate guest needs to the team while upholding cleanliness and safety standards.

Join a team that values attentiveness, accuracy, and a positive dining experience. This role requires flexibility for nights, weekends, and holidays, with a strong emphasis on professionalism and guest satisfaction.

Qualifications

• High School graduate or equivalent preferred.
• Must be 18 years of age or older.
• Valid TABC Certification required.
• Able to work flexible shifts including nights, weekends and holidays.
• Able to work in a fast paced environment.
• Courteous, friendly and professional demeanor.
• Must pass all quizzes, tests and workbook assignments.
• Must be neatly dressed and well groomed in clean, company approved attire.
• Must be able to read menus.
• Stands and walks 6-8 hour shift; Reaches, bends, stoops and wipes.
• Clear greetings and farewells to guests; understands requests for assistance.
• Able to communicate guests’ needs to team members and managers.
• Must hear well in a loud environment to respond to requests.
• Accurate math and cash handling.
• May be required to carry trays or supplies (10-30 lbs).

Responsabilités

• Maintain friendly, courteous temperament and a neat, clean professional image.
• Maintain eye contact with Guests.
• Have complete menu and bar knowledge; know and perform procedures for food, beverage presentation, plating and delivery when required.
• Anticipate with inquiry guests’ needs.
• Exibits focused sense of urgency and walks with a purpose.
• Exhibits quick, accurate and careful cash handling methods.
• Request ID of anyone who looks 40 or younger.
• Keep all working areas clean and organized.
• Restock supplies and bring areas up to standard.
• Discuss problems with the manager and notify supervisor of issues.
• Never serve intoxicated guests; manage guest expectations calmly.
• Perform open, shift change and/or closing duties.
• Inform expo, runners, support of special requests, errors.
• Keep supervisor informed of significant matters and take corrective action as needed.
• Perform duties in accordance with company policies to achieve objectives.
• Maintain cooperative relationships with employees and purveyors.

Connaissances

Customer service

Cash handling

Clear communication

Reading menus

Fast-paced

Courteous demeanor

Quizzes/workbook training

Neat and professional appearance

Formation

High School diploma

Description du poste

The primary objective of the server is to be friendly with our guests while providing great food with great service.

Essential Functions

• Maintain friendly, courteous temperament and a neat, clean professional image.
• Maintain eye contact with Guests.
• Have complete menu and bar knowledge. Know and consistently perform all procedures for food, beverage presentation, plating and delivery when required.
• Anticipate with inquiry guests’ needs.
• Exibits focused sense of urgency and always walks with a purpose.
• Exhibits quick, accurate and careful cash handling methods.
• Request ID of anyone who looks 40 or younger.
• Keep all working areas clean and organized.
• Restock necessary supplies and brings all areas up to standard.
• Prebus when delivering food and beverages.
• Discusses problem areas with manager.
• Never serve intoxicated guest or never over serve any Guest.
• Performs open, shift change and/or closing duties.
• Informs expo, runners, support of special requests, errors.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives.
• Maintains a favorable working relationship with all employees and purveyors to establish a cooperative environment.
• At all times provides a favorable image of Iron Cactus.
• Notifies manager of any guest that is appears to be unhappy.

Nonessential Functions

• Assists various stations as necessary, e.g. running food.
• Performs other duties and responsibilities as required or requested.

Requirements

Servers are required to take care of guests are taken care of with 100% compliance to state law, federal law, and company standards.

Qualification Standards

• High School graduate or equivalent preferred
• Must be 18 years of age or older
• Valid TABC Certification required
• Ability to work flexible shifts including, nights, weekends, and holidays
• Ability to work in a fast pace environment
• Must have a courteous, friendly and professional demeanor
• Must be able to pass all quizzes, tests and complete all workbook assignments.
• Must be neatly dressed and well groomed in clean, company approved attire
• Must be able to read menus.
• Stands and walks during 6-8 hour shift; Reaches, bends, stoops and wipes
• Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate guests’ needs to team members and managers.
• Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
• Accurate math and cash handling
• May be required to carry trays or supplies (10-30 lbs.)
• Must be able to calmly respond to angry guests and notify manager of situation