Server (2022)

Wet Willie's; Austin (TX); On-site; USD 16,531 - 24,796; Full time

Job summary

Iron Cactus in Austin seeks a friendly, attentive server to deliver great food and superior service. You will take orders, maintain menu knowledge, and ensure accurate plating and timely delivery during peak hours.

You must be 18+, have a courteous, professional demeanor, and strong cash handling and math skills. Reliable availability for nights, weekends, and holidays is required.

Join a dynamic team at Iron Cactus where guest satisfaction and teamwork are the daily priorities.

Qualifications

• High School graduate or equivalent preferred.
• Must be 18 years of age or older.
• Valid TABC Certification required.
• Ability to work flexible shifts including, nights, weekends, and holidays.
• Ability to work in a fast pace environment.
• Must be courteous, friendly and professional.
• Must be able to pass quizzes, tests and workbook assignments.
• Must be neatly dressed and well groomed in clean attire.
• Must be able to read menus.
• Stands and walks during 6-8 hour shift; physical tasks.
• Clear greetings and farewells to guests; understand requests.

Responsibilities

• Maintain friendly, courteous temperament and professional image.
• Maintain eye contact with guests.
• Have complete menu and bar knowledge; know procedures for food, beverage presentation, plating and delivery.
• Anticipate guests’ needs; inquire as needed.
• Handle cash quickly, accurately and carefully.
• Request ID from guests who look 40 or younger.
• Keep areas clean and organized; restock supplies.
• Open, shift change and closing duties; communicate issues to manager.
• Ensure guests are not served alcohol if underage or intoxicated.
• Notify supervisor of any guest unhappy and take corrective action.

Skills

Guest service

Cash handling

Menu knowledge

Communication

Education

High School Diploma

Tools

POS System

Job description

The primary objective of the server is to be friendly with our guests while providing great food with great service.

Essential Functions

• Maintain friendly, courteous temperament and a neat, clean professional image.
• Maintain eye contact with Guests.
• Have complete menu and bar knowledge. Know and consistently perform all procedures for food, beverage presentation, plating and delivery when required.
• Anticipate with inquiry guests’ needs.
• Exibits focused sense of urgency and always walks with a purpose.
• Exhibits quick, accurate and careful cash handling methods.
• Request ID of anyone who looks 40 or younger.
• Keep all working areas clean and organized.
• Restock necessary supplies and brings all areas up to standard.
• Prebus when delivering food and beverages.
• Discusses problem areas with manager.
• Never serve intoxicated guest or never over serve any Guest.
• Performs open, shift change and/or closing duties.
• Informs expo, runners, support of special requests, errors.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives.
• Maintains a favorable working relationship with all employees and purveyors to establish a cooperative environment.
• At all times provides a favorable image of Iron Cactus.
• Notifies manager of any guest that is appears to be unhappy.

Nonessential Functions

• Assists various stations as necessary, e.g. running food.
• Performs other duties and responsibilities as required or requested.

Requirements

Servers are required to take care of Guests with 100% compliance to state law, federal law, and company standards.

Qualification Standards

• High School graduate or equivalent preferred
• Must be 18 years of age or older
• Valid TABC Certification required
• Ability to work flexible shifts including, nights, weekends, and holidays
• Ability to work in a fast pace environment
• Must have a courteous, friendly and professional demeanor
• Must be able to pass all quizzes, tests and complete all workbook assignments.
• Must be neatly dressed and well groomed in clean, company approved attire
• Must be able to read menus.
• Stands and walks during 6-8 hour shift; Reaches, bends, stoops and wipes
• Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate guests’ needs to team members and managers.
• Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
• Accurate math and cash handling
• May be required to carry trays or supplies (10-30 lbs.)
• Must be able to calmly respond to angry guests and notify manager of situation