Host

Original Pancake House of WNY; United States; Presencial; USD 22.041 - 23.419; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Anniversary Pay Program

Standard company benefits (401k, shift meal, employee discount)

Descripción de la vacante

A popular restaurant chain in the United States is seeking a Host who is passionate about delivering an outstanding customer experience. The role involves greeting and seating customers, assisting servers, and ensuring a warm environment. Candidates must be authorized to work in the US and possess strong communication skills. This position offers flexible full-time or part-time hours with competitive compensation ranging from $16 to $17 per hour, along with standard company benefits like 401k and employee discounts.

Formación

• Authorization to work in the United States.

Responsabilidades

• Greet customers and manage the waiting list.
• Seat guests while following a seating rotation.
• Provide assistance to servers and bussers as needed.

Conocimientos

Customer service

Teamwork

Communication

Conflict resolution

Descripción del empleo

The Original Pancake House is seeking candidates for the position of Host that are passionate about providing an outstanding customer experience. This position will greet and seat customers, and support servers and bussers in providing a warm, welcoming and accommodating customer experience.

Compensation:

• $16 – $17.00 per hour
• Full-time/Part-time
• Anniversary Pay Program
• Standard company benefits (401k, shift meal, employee discount)

Primary Responsibilities:

• Greet customers
• Manage influx of customers to capacity of kitchen and server staffing levels
• Assist in cashing out customer when necessary
• Manage a balanced cash register and process server shift reviews
• Clean tables and assist in resetting them
• Ensure lobby, dining areas and restrooms are clean, presentable, and stocked with necessary supplies
• Process take-out orders

Management Responsibilities:

• None

Administrative Responsibilities:

• None

Operational Responsibilities:

• Greet guests as they enter and manage the waiting list, as necessary
• Seat guests at tables while following a seating rotation, as necessary
• Provide guests with clean menus and answer any initial questions
• Engage with guests to ensure they’re feeling a warm, welcoming and accommodating experience
• Respond to complaints and help to resolve customer satisfaction issues
• Answer phone calls, take messages for management, assist in customers questions
• Demonstrate a detailed knowledge of the menu, with the ability to make suggestions
• Provide assistance to other positions in the restaurant, as needed
• Provide service via the OPH Way
• None
• Enjoy working in a team environment
• Eager to learn
• Solicit and readily accept constructive feedback
• Express ideas and suggestions in an organized and concise manner
• Address conflict directly, confidently, and appropriately
• Identify new ways to improve work processes

JOB QUALIFICATIONS:

• Authorization to work in the United States

MENTAL AND PHYSICAL DEMANDS:

• Ability to work a 10-hour shift
• Ability to sit, stand, or walk for up to 8 hours continuously

WILLIAMSVILLE

5479 Main Street
(in the Village)
716.634.5515
Mon-Sat: 7:00am - 8:00pm
Sun: 7:00am - 2:00pm
Take-out / curbside pickup available

AMHERST

2075 Niagara Falls Blvd.
(near Chestnut Ridge)
716.691.8219
Mon-Sun: 7:00am - 2:00pm
Take-out / curbside pickup available

ORCHARD PARK

3019 Union Road
(near Michael)
716.674.3344
Mon-Sun: 7:00am - 2:00pm
Take-out / curbside pickup available