Host/ Carry out

Addison-Group; Dallas (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay and tips

Employee discounts on food

Opportunities for growth and career

Job summary

Original Pancake House in Dallas is seeking a friendly Host/Carry Out to welcome guests, manage reservations, and take carry-out orders, ensuring timely pickups and a positive dining experience.

This role emphasizes multitasking in a fast-paced environment, collaboration with kitchen and staff, and delivering excellent customer service. Prior restaurant or customer service experience is preferred but not required. Competitive pay with tips is available.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Customer-focused with a friendly approach.
• Ability to manage multiple tasks in a fast-paced environment.
• Previous restaurant or customer service experience preferred but not required.

Responsibilities

• Greet guests and thank them, creating a positive first impression.
• Manage dining reservations and accommodate walk-ins efficiently.
• Seat guests considering preferences and wait times.
• Take carry-out orders over the phone and in person.
• Provide exceptional customer service and assist with menu selections.
• Collaborate with kitchen and waitstaff to fulfill orders promptly.
• Maintain a clean and organized host stand and waiting area.
• Handle cash and credit transactions for carry-out orders as needed.

Skills

Communication skills

Customer service

Multitasking

Team player

Flexible availability

Job description

Original Pancake House is a beloved breakfast and brunch destination known for our delicious pancakes, friendly atmosphere, and commitment to quality. We pride ourselves on providing exceptional service and creating memorable dining experiences for our guests.

**Position Overview:**

We are seeking a charismatic and motivated Host/Carry Out team member to join our dynamic staff. As a Host/Carry Out, you will play a key role in ensuring that our guests feel welcomed, valued, and satisfied with their dining experience. You will be the first point of contact for our guests and will help manage the flow of the restaurant, take carry-out orders, and provide stellar service.

**Key Responsibilities:**

• - **Greet Guests:** Welcome guests as they arrive and thank them as they leave. Ensure a friendly and positive first impression.
• - **Manage Reservations:** Organize and manage dining reservations using our reservation system, and accommodate walk-in guests efficiently.
• - **Seating Arrangements:** Guide guests to their tables while considering their preferences and wait times. Ensure dining areas are clean and organized.
• - **Carry Out Orders:** Take carry-out orders over the phone and in-person with accuracy, ensuring that all orders are processed efficiently for timely pickup.
• - **Customer Service:** Provide exceptional customer service by answering questions, addressing concerns, and assisting with menu selections.
• - **Collaboration:** Work closely with the kitchen and waitstaff to ensure that orders are fulfilled properly and in a timely manner.
• - **Cleanliness and Organization:** Maintain a clean and organized host stand, waiting area, and carry-out station. Monitor cleanliness of dining areas and assist with resetting tables as necessary.
• - **Cash Handling:** Accurately handle cash and credit transactions for carry-out orders when necessary.

**Qualifications:**

• - **Communication Skills:** Excellent verbal communication and interpersonal skills to interact effectively with guests and team members.
• - **Customer-Focused:** A passion for providing outstanding customer service and making guests feel welcome.
• - **Organizational Skills:** Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
• - **Team Player:** A collaborative spirit with the ability to work well with others during busy service periods.
• - **Availability:** Flexible availability, including mornings, weekends, and holidays, as needed.
• - **Previous Experience:** Prior experience in a restaurant or customer service role is preferred but not required.

• - Competitive pay and tips
• - Employee discounts on food
• - Opportunities for growth and career advancement within the company

Join us at Original Pancake House, where great food and great service come together!