Host

Workstream; Topeka (KS); On-site; USD 25,000 - 35,000; Full time

Job summary

Workstream is seeking a service-oriented individual for a position to ensure a high-quality guest experience in Topeka, Kansas. Responsibilities include greeting, seating, and serving guests, as well as managing guest complaints and maintaining a clean environment. Knowledge of IHOP terminology and compliance with health guidelines is essential. The role involves teamwork and adherence to established SOPs to maintain a professional service level.

Qualifications

• Excellent customer service skills and the ability to handle guest complaints.
• Ability to memorize and apply IHOP terminology, abbreviations, and menu knowledge.
• Knowledge of health, sanitation, and safety guidelines.

Responsibilities

• Provide courteous service to all guests and handle their complaints.
• Comply with service guidelines to ensure a high-quality guest experience.
• Clear and reset tables after guests leave.

Job description

Job Description

Provide promptly, efficient, courteous service to all guests. Service includes greeting, seating, talking and serving orders, taking guest remittance as required, clearing dishes and resetting tables.

Essential Duties and Responsibilities

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute Service Guidelines per the IHOP SOP to ensure a high-quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Comply with IHOP N Go program as assigned.
• Complete all required online and virtual training modules.