Host

Workstream; North Kansas City (MO); On-site; USD 16,531 - 24,796; Full time

Job summary

IHOP in North Kansas City, MO is seeking a server to warmly greet guests, seat and serve orders, and handle payments promptly and courteously. You will also clear tables, restock service areas, and maintain a clean dining room to ensure a smooth guest experience.

Memorize menu items, follow SOP guidelines, and collaborate with team members to provide consistent, high-quality service in a fast-paced environment.

Job description

JOB DESCRIPTION

Provide promptly, efficient, courteous service to all guests. Service includes greeting, seating, talking and serving orders, taking guest remittance as required, clearing dishes and resetting tables.

These Include the Following

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the "Service Guidelines" per the IHOP SOP to ensure a high-quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Comply with IHop N Go program as assigned.
• Complete all required online and virtual training modules.