Host

Workstream; Rockwall (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Workstream in Rockwall, Texas, is seeking a dedicated team member to greet and seat guests promptly, ensuring a memorable dining experience. The role involves maintaining professional relationships with guests and staff, addressing complaints, and managing restaurant operations effectively.

The ideal candidate should have the ability to perform essential duties satisfactorily, including the physical demands of standing and lifting up to 25 pounds. A friendly and courteous demeanor is essential to thrive in this position.

Qualifications

• Ability to greet guests promptly and ensure quality dining experience.
• Capacity to handle guest complaints and inquiries.
• Ability to lift and move up to 25 pounds.

Responsibilities

• Greet and seat guests within 30 seconds.
• Maintain professional relationships with guests and employees.
• Ensure cleanliness and stock levels in restrooms.

Job description

Greet and seat guests promptly, cheerfully, and courteously. Make every effort to ensure the quality of the guest's dining experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available.
• Rotate station seating to ensure the quality of guest service.
• May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.
• Answer the telephone, take messages, and take and complete all To Go orders.
• Maintain a waiting list as necessary.
• Check restrooms hourly to ensure proper stock levels and cleanliness.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly is required to stand, walk, and talk, hear, and be aware of surroundings. The employee frequently is required to use hands to finger, handle, or feel objects, tools or controls. The employee occasionally is required to stoop, kneel, crouch, or crawl. The employee occasionally must lift and/or move up to 25 pounds.