Host

Max's Tavern; Springfield (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Meal discount

Flexible scheduling

Growth opportunities

401(k) with matching up to 4%

Health, Dental, Vision insurance

PTO & Sick Time

Referral program

Life/Accident/Critical Illness/Pet ins

Job summary

MAX’s Tavern & Max’s Swing Lounge, located inside the Basketball Hall of Fame in Springfield, MA, seeks a friendly Host with open availability to join the Max Hospitality team. You will greet guests, manage reservations, support events, and ensure a smooth, memorable dining experience in a dynamic, high-energy environment.

Ideal candidates have experience in guest-facing roles in fine-dining or upscale-casual settings, familiarity with reservation systems like OpenTable, and a polished,

Qualifications

• Experience in a guest-facing role in a fine-dining or upscale-casual setting is preferred.
• Experience with reservation systems like OpenTable is a plus.
• Strong communication, welcoming demeanor, and professional appearance.

Responsibilities

• Greet and welcome guests upon arrival, ensuring they feel valued and comfortable.
• Manage dining room reservations and assist with party or event arrangements.
• Provide special services for guests celebrating occasions.
• Assist with to-go orders, ensuring accuracy and timely execution.
• Coordinate guest seating and manage dining room flow during busy times.
• Maintain a clean, organized front-of-house environment and professional atmosphere.
• Collaborate with management to ensure smooth service and assist with ad hoc tasks as needed.

Skills

Communication

OpenTable

Guest service

Organization

Team player

Multitasking

Job description

HOST – MAX’S TAVERN & MAX’S SWING LOUNGE, SPRINGFIELD, MAJoin the Max Hospitality Team!Max’s Tavern and Max’s Swing Lounge, both located inside the Basketball Hall of Fame in Springfield, MA, are seeking a friendly, energetic, and professional Host with open availability to join our team. If you’re passionate about delivering exceptional guest service in a dynamic, high-energy environment, we want to meet you!Max Hospitality has been a regional leader in dining and service for over 30 years, known for high-quality cuisine, exceptional guest experiences, and thoughtful hospitality. We pride ourselves on offering a supportive environment where team members can learn, grow, and thrive.Max’s Tavern offers elevated American fare in a relaxed, upscale-casual setting, while Max’s Swing Lounge provides a unique indoor golf experience with cutting-edge simulators, inventive cocktails, and lounge-style small plates. Together, these two concepts create a dynamic and welcoming environment for guests, and we’re looking for a Host who can be the face of our operations, ensuring a smooth and memorable dining experience for all.Benefits:Competitive PayEmployee Discount on MealsFlexible SchedulingOpportunities for Growth and Advancement401(k) with matching up to 4%Health, Dental, and Vision InsurancePaid Time Off & Paid Sick TimeReferral ProgramLife, Accident, Critical Illness, & Pet InsuranceCareer Development within the Max Hospitality GroupResponsibilities:Greet and welcome guests upon arrival, ensuring they feel valued and comfortableManage dining room reservations and assist in arranging parties or special eventsProvide special services for diners celebrating special occasionsAssist with to-go orders, ensuring accuracy, organization, and timely executionCollaborate with the management team to ensure smooth service and assist with ad hoc tasks as neededMaintain a clean and organized front-of-house environment, ensuring a professional and welcoming atmosphere for guestsAssist in coordinating guest seating arrangements and managing the flow of the dining room during busy timesEnsure all guests receive outstanding service from arrival to departureWhat We’re Looking ForExperience:Prior experience as a Host or in a guest-facing role in a fine-dining or upscale-casual restaurant is preferredExperience with reservation systems like OpenTable is a plusExperience coordinating special events or parties is a bonusSkills & Qualities:Strong communication skills with a polished phone mannerFriendly, welcoming, and professional demeanorAbility to stay organized and manage time effectively in a fast-paced, high-energy environmentAbility to handle multiple tasks at once while maintaining a positive guest experienceExcellent team-player attitude with a passion for hospitalityAbility to work well under pressure and ensure guest satisfaction at all timesDiversity Creates a Healthy Atmosphere:Max Hospitality is an Equal Employment Opportunity/Affirmative Action employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.Applicants with criminal backgrounds are encouraged to apply.