Host

Mother's East Tavern; Boston (MA); On-site; USD 20,664 - 27,552; Part time

Job summary

Mother's East Tavern in Boston is seeking a Host to provide a warm welcome to guests, manage the seating process, and maintain a clean and efficient service area. The ideal candidate should have a high school diploma and prior customer service experience, along with a food handlers certificate. This role involves working in a fast-paced environment, accommodating guest needs, and maintaining a positive attitude throughout shifts, which may vary in length from 4 to 8 hours, including weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Customer service and/or restaurant experience preferred.
• Able to communicate clearly and effectively in the predominant language(s) of guests.
• Have working knowledge of food menu.
• Food Handlers certificate required.

Responsibilities

• Warmly and graciously greet all guests upon arrival.
• Effectively work the computerized seating and reservation system.
• Maintain cleanliness of the Host station.
• Be available to fill in as needed to ensure efficient operation.

Job description

Job Purpose

Welcome each guest with a warm and genuine greeting upon arrival. Help create a positive dining experience by thoughtfully and efficiently seating guests in a way that best accommodates their needs and preferences. Maintain a smooth flow throughout the restaurant to ensure every guest enjoys attentive service and a comfortable atmosphere. Thank guests sincerely as they depart and invite them to return.

Duties & Responsibilities

• Warmly and graciously greet all guests upon arrival.
• When possible, open the front door for guests entering or leaving the restaurant.
• Effectively work the computerized seating and reservation system.
• Provide guests with estimated waiting time.
• Accommodate special seating requests for guests whenever possible.
• Seat guest guests based on guest preferences and balancing of customer flow in server stations.
• Answer phones with correct phone greeting. Direct calls to the appropriate person or take messages.
• Maintain the cleanliness of the Host station and front entry of the restaurant.
• Thank guests as they leave and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Working Conditions and Expectations

• Work schedule will vary between early morning to late evening, weekends and holidays.
• Shifts will range from 4 - 8 hours and you may at times be asked to work overtime.
• Able to work in a fast paced environment and keep with the guests needs.
• Working inside as well as in outside dining areas.
• Always act in a professional manner that represents the restaurant, owners, partners and staff.
• Respectful to all guests that have chosen to dine in our restaurants.
• Demonstrate teamwork in all areas of the restaurant.
• Work with a positive attitude in all types of situations.
• Follow safety and sanitation rules and laws at all times.
• Attends all scheduled employee meetings.
• Always act in the best interest of the restaurant, fellow employees and guests.
• Welcome and accept feedback and coaching from the management team in order to maintain and grow as an employee.

Qualifications

• High school diploma or equivalent.
• Customer service and/or restaurant experience preferred.
• Be able to communicate clearly and effectively in the predominant language(s) of our guests.
• Have working knowledge of food menu.
• Food Handlers certificate required.

Physical Requirements

• Be able to work in a standing position for long periods of time (up to 8 hours) and work in a multiple level building.
• Be able to safely lift and easily maneuver items that may weigh up to 15 pounds.

Hourly based on experience plus tips.