Host

Ford's Garage; Avon (IN); On-site; USD 25,000 - 35,000; Full time

Job summary

Ford's Garage in Avon, Indiana is seeking a Host/Hostess to provide a friendly, inviting experience for guests. Responsibilities include managing seating, answering inquiries, and ensuring cleanliness. The ideal candidate will possess a service-minded attitude, Food Safety certification, and good communication skills.

This role requires standing for prolonged periods and lifting up to 50 pounds. Join our team to help create raving fans while adhering to all hospitality standards.

Qualifications

• Must be able to read, write and speak in English.
• Must have reliable transportation to and from work.
• Compliance with dress and appearance policy including black slip resistant shoes.

Responsibilities

• Welcome and entertain guests in a warm, friendly manner.
• Manage seating efficiency and guest inquiries.
• Maintain cleanliness of host and guest areas.

Skills

Basic restaurant hospitality

Service-minded attitude

Basic computer usage

Good hearing for safety and accurate communication

Education

Food Safety certification

Job description

Reports to:

General Manager / Department Manager

Job Summary

Our mission is to provide an innovative and entertaining dining experience which will compel our guests to become raving fans and create brand loyalty. Join us as a guest, leave as a friend. The Host/Hostess welcomes and entertains guests in a warm, friendly manner to provide a positive first impression of service. They are responsible to manage the efficient and timely seating of our guests, answering the phones, call ahead seating, reservations, guest inquiries, and Curbside To-Go orders.

Responsibilities And Duties

• Believes in and follows all team standards and expectations.
• Adherance to attendance policy and procedural compliance.
• Ready for each shift in full uniform.
• Perform host stand set-up, opening duties, running side work and closing duties.
• Be the positive and uplifting first and last impression of our guests.
• Answer the phone promptly with a smile.
• Communicate and seat guests in an organized, professional and friendly fashion.
• Accept reservations based on Company standards.
• Manage quotes and waiting periods based on Company standards using a guest management system.
• Inspect restrooms and parking lot for cleanliness.
• Maintain cleanliness of the host area and guest waiting areas.
• Attend all employee meetings and bring suggestions for improvement.
• Maintain restaurant safety and sanitation.
• Assist in table maintenance and bussing for prompt seating.
• Is aware of and abides by all liquor service laws.
• Alert Manager immediately if intoxicated Guest enters the restaurant.
• Always friendly and courteous on the telephone and in person.
• Keep a clean and professional appearance at all times.
• Handle guest concerns with courtesy.
• Provide information to guests when requested.
• Processes guest retail sales.
• Take to-go orders for guests and process payment.
• Perform other related duties as assigned by a Manager.

Minimum Qualifications

• Knowledge of basic restaurant hospitality and fully engaged, service-minded attitude.
• Food Safety certification, as state law requires.
• Good hearing for safety and accurate communication (with or without accommodation).
• Must be able to read, write and speak in English.
• Must have reliable transportation to and from work.
• Basic computer usage skills.
• Must possess valid food safety certification or any other food/alcohol certification if required by state law.
• Compliance with our dress and appearance policy including black slip resistant shoes.
• Ability to pass general information and departmental tests (test score of 90% or higher).

Physical Requirements

• Prolonged periods standing.
• Must be able to lift up to 50 pounds at a time.

Supervisory Responsibilities

This position does not include any supervisory responsibilities.