Host

Shell Shack Mesquite; Mesquite (TX); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Competitive hourly wage

Employee meal discounts

Flexible scheduling

Advancement opportunities

Job summary

Shell Shack Mesquite is seeking a warm, organized Host/Hostess to greet guests, manage reservations, and ensure a smooth arrival and departure experience. You will escort guests to tables, present menus, maintain the host stand and waiting areas, and coordinate seating with servers to keep service flowing.

A courteous, professional demeanor and strong communication help you handle calls, answer questions, and assist with special seating requests in a fast-paced environment.

Qualifications

• Previous host/hostess or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Professional, polished appearance and demeanor.
• Ability to stay calm in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet guests warmly as they arrive.
• Manage reservations and waitlists efficiently.
• Escort guests to tables and present menus.
• Maintain cleanliness of the host stand and waiting area.
• Communicate guest needs and table availability to servers.
• Answer phone calls and take reservations.
• Assist with special seating requests and accommodations.
• Monitor dining room flow and coordinate seating to maximize efficiency.
• Support team with service tasks as needed.

Skills

Customer service

Communication

Interpersonal skills

Professional appearance

Calm under pressure

Attention to detail

Job description

Summary

We are seeking a warm, welcoming, and organized Host/Hostess to be the first point of contact for our guests. The Host/Hostess is responsible for greeting guests, managing reservations, and ensuring a smooth and positive guest experience from arrival to departure.

Key Responsibilities

• Greet guests as they arrive and provide a friendly, welcoming first impression.
• Manage reservations and waitlists efficiently using the reservation system or seating chart.
• Escort guests to their tables and present menus.
• Maintain cleanliness and organization of the host stand, entrance, and waiting areas.
• Communicate accurately with servers and managers regarding guest needs and table availability.
• Answer phone calls, take reservations, and provide restaurant information as needed.
• Assist with special requests such as seating arrangements or guest accommodations.
• Monitor dining room flow and coordinate seating to maximize efficiency.
• Support team members by assisting with service tasks when needed.

Qualifications

• Previous host/hostess or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Professional, polished appearance and demeanor.
• Ability to remain calm and composed in a fast-paced environment.
• Strong organizational skills and attention to detail.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to occasionally lift up to 20 lbs.
• Comfortable working in a fast-paced, high-volume environment.

Benefits

• Competitive hourly wage
• Employee meal discounts
• Flexible scheduling
• Opportunities for advancement into other roles

Compensation: Minimum Wage