Host

Monkeypod Kitchen by Merriman; Lahaina (HI); On-site; USD 42,000 - 52,000; Full time

Job summary

Monkeypod Kitchen by Merriman in Lahaina, HI is seeking a Guest Reservations Associate to assist guests with OpenTable reservations, seat guests, and answer questions about hours and menu items. The role requires multitasking across arrivals, calls, and coworker support in a fast-paced environment.

The ideal candidate maintains a friendly demeanor, is neat and well groomed, and can stand and lift light loads while ensuring accurate wait times and smooth seating arrangements.

Qualifications

• Customer oriented and guest-focused service.
• Ability to work under pressure in a fast-paced environment.
• Identify and correct safety conditions and operate equipment safely.
• Active listening to understand guest and coworker needs.
• Clear and effective communication with guests and staff.
• Receive and follow directions from supervisors and system tickets.
• Collaborate with team to achieve common goals.
• Maintain a friendly demeanor and professional appearance.
• Maintain neat and well-groomed appearance.
• Stand, walk, and lift 11-20 lbs as part of the role.

Responsibilities

• Assist guests in making reservations using OpenTable.
• Help assign tables based on reservation size, time, and availability.
• Answer questions about hours, menu items, and other requests.
• Seat guests and provide menus, silverware, and supplies.
• Answer incoming calls promptly in a friendly manner.
• Multitask between arrivals, calls, and coworker assistance.
• Utilize OpenTable wait sheet to manage reservations.
• Operate electronic pager per wait sheet and availability.
• Learn servers' names and rotate seating by section.
• Utilize restaurant systems to quote wait times accurately.
• Perform restroom checks and ensure cleanliness and stock.
• Collect and clean menus and restock greeter stations.
• Be dependable and punctual, following attendance policies.

Skills

Customer oriented

Working under pressure

Active listening

Communication

Teamwork

Friendly

Neat & well groomed

Safety

Physical ability

Tools

OpenTable

Job description

Job Description

Assist guests in making reservations as they call or arrive at the restaurant utilizing Open Table reservation system.

Location: Lahaina, HI

Employment Type: Full-Time

Salary: Competitive

Job Description

• Assist guests in making reservations as they call or arrive at the restaurant utilizing Open Table reservation system.
• Assist servers in making table assignments for guests based on reservation size, time, and restaurant availability according to Open Table.
• Answer questions regarding restaurant hours of operation, menu items, and assist guests with any other requests as needed.
• Seat guests correctly at assigned able and provide them with necessary supplies such as menus, silverware, high chairs, etc.
• Answer incoming telephone calls within 3 rings in a friendly and professional manner.
• Be able to multi-task between assisting guests as they arrive, answering the telephone, and assisting coworkers.
• Effectively organize and utilize Open Table's reservation wait sheet.
• Operate the electronic pager system according to the wait sheet and table availability.
• Learn each server's name and corresponding section each shift and effectively rotate seating based on table availability.
• Ability to utilize restaurant systems to predict and accurately quote wait times to guests.
• Perform restroom checks to ensure they are clean and adequately stocked.
• Collect and clean each menu as well as clean and restock the greeter work stations.
• Must be dependable, report to work as scheduled and on time, and follow all policies regarding attendance.

Requirements

• Customer Oriented - Ability to take care of the guests' needs while following HCR procedures.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations and in a fast paced environment.
• Safety - Ability to identify and correct conditions that affect employee safety as well as safely operate and handle all required equipment, appliances, and tools. Follow all safety policies and procedures.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication - Ability to communicate by speaking, effectively and clearly with guests, coworkers, and management. Ability to actively attend to, convey, and understand the comments and questions of others.
• Response to Direction - Receive and follow directions from supervisors; follow direction of computer generated tickets.
• Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.
• Friendly - Ability to exhibit a cheerful demeanor towards others.
• Neat and Well Groomed.
• Must be able to do the following constantly: stand, walk, and lift/carry 11-20 lbs.
• Must be able to do the following frequently: use hands/fingers, reach outward, climb (stairs), bend, and push/pull 10-25 lbs.
• Must be able to do the following occasionally: reach above shoulder, squat or kneel, lift/carry 21-20 lbs, and push/pull 26-40 lbs.