Host

Emmy Squared Pizza; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Health benefits for full-time employees

Advancement opportunities

Job summary

A growing restaurant company is seeking HOSTS to join their team in Charlotte, NC. As a host, you will greet guests, manage reservations, and ensure a pleasant experience through exceptional customer service. The ideal candidate has prior front-of-house experience, excellent communication skills, and a passion for hospitality. This position offers competitive pay and health benefits for full-time employees, along with a fun and supportive work environment.

Qualifications

• Prior host or front-of-house experience in a high-volume restaurant.
• Excellent customer service and cash handling abilities.
• Strong written and verbal communication skills.

Responsibilities

• Provide courteous, prompt service to guests.
• Seat guests and assist them with seating arrangements.
• Manage reservations and monitor dining areas.

Skills

Customer service

Communication skills

Problem-solving skills

Cash handling

Flexibility

Job description

Overview

Emmy Squared is hiring HOSTS to join our team! Emmy Squared is a growing restaurant company that not only offers advancement opportunities, but a fun work environment, supportive leadership, competitive pay, health benefits for full-time employees and delectable menu items you will be proud to serve our guests!

Host Key Responsibilities

• To provide courteous, prompt service to our guests.
• Answer incoming phone calls in a timely manner.
• Seat guests by finding a clean, available table, pulling out chairs, and placing a clean menu in front of guests.
• Adhere to seating guidelines to ensure equitable distribution amongst servers.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Assist with taking our orders.
• Monitor dining areas for seating availability, service, safety and well-being of guests.
• Assist servers when needed.
• Thank every guest upon departure, invite them to return, and wish them a fond farewell
• Manage reservations; familiarity with Open Table, Resy and other reservations platforms.
• Successfully adhere to Emmy's Steps of Service.
• Working knowledge of menu and beverage offerings.
• Ability to communicate guest requests, including dietary restrictions, to culinary staff.
• Perform opening and closing duties.
• Help to maintain a clean and presentable work environment.
• Maintain a positive, outgoing demeanor during service.
• Be safety conscious to promote the safety of ones self, co-workers and guests at all times.
• Adhere to company policy and procedures.
• Perform other duties as assigned by management.

Host Qualifications

• Prior host or other front-of-house experience in a high-volume restaurant operation.
• Prior related experience requiring excellent customer service, cash handling, service recovery, and problem-solving skills.
• Strong written and verbal communication skills; computer proficiency required.
• Ability to work in a fast-paced environment while managing the needs of guests.
• Ability to work cohesively with co-workers throughout the restaurant.
• Possess a passion for hospitality and a love of the food & beverage industry.
• Ability to work a flexible schedule.
• Ability to lift, carry, push, pull and place objects weighing up to 25 lbs.
• Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.