Host

Fohandboh; Durham (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Emmy Squared Durham is seeking experienced hosts to join our growing team. We offer a fun work environment, advancement opportunities, supportive leadership, competitive pay, and health benefits for full-time employees.

As a host, you will provide courteous service, manage reservations using OpenTable and Resy, and ensure guests are seated promptly. Prior front-of-house experience in a high-volume restaurant is preferred.

Qualifications

• Experience in front of house in a high-volume restaurant.
• Excellent customer service and cash handling skills.
• Strong written and verbal communication abilities.
• Ability to work in a fast-paced environment and with a team.
• Flexible schedule and reliable transportation.

Responsibilities

• Provide courteous, prompt service to guests.
• Answer incoming phone calls in a timely manner.
• Seat guests at clean, available tables and present menus.
• Adhere to seating guidelines for equitable distribution among servers.
• Greet guests with a friendly, helpful attitude.
• Assist with taking orders when needed.
• Monitor dining areas for seating, safety and guest well-being.
• Assist servers as needed.
• Manage reservations using OpenTable, Resy and other platforms.
• Follow Emmy's Steps of Service and maintain knowledge of menu and beverages.
• Communicate guest dietary requests to culinary staff.
• Perform opening and closing duties and keep work area clean.
• Promote safety for staff and guests at all times.
• Adhere to company policies and procedures.
• Perform other duties as assigned by management.

Skills

Customer service

Cash handling

Problem solving

Verbal communication

Written communication

Tools

OpenTable

Resy

Job description

EMMY SQUARED DURHAM seeking experienced HOSTS to join our growing team! Emmy Squared/Pizza Loves Emily is a growing restaurant company that not only offers advancement opportunities, but a fun work environment, supportive leadership, competitive pay, health benefits for full time employees and delectable menu items you will be proud to serve our guests!

Host Key Responsibilities:

• To provide courteous, prompt service to our guests
• Answer incoming phone calls within a timely manner
• Seat guests by finding a clean, available table, pulling out chairs, and placing clean menu in front of guest.
• Adhere to seating guidelines to ensure equitable distribution amongst servers
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Assist with take our orders
• Monitor dining areas for seating availability, service, safety and well-being of guests.
• Assist servers when needed.
• Manage reservations; familiarity with Open Table, Resy and other reservations platforms.
• Successfully adhere to Emmy's Steps of Service
• Working knowledge of menu and beverage offerings
• Ability to communicate guest requests, including dietary restrictions, to culinary staff
• Perform opening and closing duties
• Help to maintain a clean and presentable work environment
• Be safety conscious to promote the safety of oneself, co-workers and guests at all times
• Adhere to company policy and procedures
• Perform other duties as assigned by management

Host Qualifications:

• Prior host or other front of house experience in a high-volume restaurant operation
• Prior related experience requiring excellent customer service, cash handling, service recovery and problem-solving skills
• Strong written and verbal communication skills; computer proficiency required
• Ability to work in a fast-paced environment while managing the needs of guests
• Ability to work cohesively with co-workers throughout the restaurant
• Possess a passion for hospitality and a love of the food & beverage industry
• Ability to work a flexible schedule
• Ability to lift, carry, push, pull and place objects weighing up to 25 lbs. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.

Emmy Squared/Pizza Loves Emily is an Equal Opportunity Employer and treats all applicants for employment equally based upon job-related qualifications and without regard to race, sex, color, age, sexual orientation, gender identification, marital status, military or veteran status, national origin, disability, religion, political activity, or any other characteristic protected by law.

ABOUT EMPLOYER

Emmy Squared

Summary

Part of the Pizza Loves Emily Restaurant Group, Emmy Squared Pizza is a growing full service, upscale casual restaurant company. Gaining critical claim and an ever-growing cult following, we have expanded the Emmy Squared brand to over 20 locations.Emmy Squared Durham is our first location in the Raleigh Durham area, and we are excited you have shown interest in joining our team. We look forward to speaking with you soon!