Host

Ilbruttoaustin; Austin (TX); On-site; USD 23,419 - 38,572; Full time

Benefits offered by this job

Paid time off

50% off discount at most New Waterloo餐

401K matching

Paid holidays

Discounts at our shops + local partenr

Job summary

New Waterloo in Austin, Texas, is seeking a Host to warmly welcome guests and set the tone for their dining experience. You will be at the front line, communicating clearly, managing reservations, and coordinating with the team to ensure smooth seating and service.

The ideal candidate thrives on making real connections, delivering great service, and maintaining a positive, learning-oriented attitude in a lively hospitality setting.

Qualifications

• Excellent communication skills and a friendly, guest-focused attitude.
• Ability to multitask in a fast-paced dining environment.
• Strong understanding of hospitality policies and procedures.

Responsibilities

• Be attentive to guests at the entrance and greet them warmly.
• Escort guests to tables and communicate reservation notes to staff.
• Present menus, answer questions, and make recommendations.
• Maintain cleanliness and organization of work areas and dining spaces.
• Update reservation system with current status and seating plans.
• Assure a welcoming atmosphere and handle guest concerns promptly.

Skills

Communication

Guest service

Multitasking

Conflict resolution

Job description

• Pay or shift range: $24 USD to $28 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

II BRUTTO is hiring for a HOST

Il Brutto is a neighborhood spot in East Austin serving authentic Italian food—meaning what you would eat in Italy, presented in exactly the same way. Helmed by Chef Erind Halilaj, previously of Obicà Mozzarella Bar in New York, the menu features fresh antipasti, housemade pasta, and pizza baked in the restaurant’s Neapolitan wood-burning oven. Il Brutto’s beverage program highlights an extensive selection of Italian wines from an on-site cellar, as well as local beers, simple, handcrafted cocktails, and an exciting selection of amari and vermouth.

Job Overview:

The Host is a key figure in the service team. Hosts are at the forefront and usually the first ones to come into contact with our guests. A host’s main responsibility is to make our guests feel welcome and set the tone for their experience. The person in this role must possess good communication skills, resolve conflict, and possess a thorough understanding of company policies. Multitasking with high-touch clientele while communicating clearly and concisely with your team members is key.

What you'll do:

• Be attentive to the entrance and aware of guests entering and exiting the building
• Offer greetings to guests upon entering and exiting the space; make each feel important and welcome
• View guest books before arrival and create guest profiles that we can utilize to enhance their experience
• Liaise with your supervisor to plot reservations and create seating plans
• Escort guests to their tables and communicate reservation notes to appropriate team members
• Present menus to guests and answer questions about menu items, making recommendations upon request
• Ensure the atmosphere is warm and inviting and work areas are clean and organized
• Clean and stock washrooms and work areas according to standards
• Clear + reset tables as needed and assist with function set-up and break down when requested
• Maintain an awareness of the pace of meals in the dining room to anticipate turnover and provide proper anticipated wait times for guests
• Update the reservation system on the current status of each table's dining experience
• Obtain knowledge of the outlet’s neighborhood to direct guests toward parking and provide recommendations for current events, entertainment, and additional dining experiences
• Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary
• Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met
• Maintain a high level of cleanliness, sanitation, and safety in the work area
• Be available to fill in and assist in other areas as needed to ensure the efficient operation of the outlet as directed by the outlet manager and attend relevant meetings as directed.

Who you are:

• You thrive on creating real connections.
• you know that providing great service is all about the way it makes people feel.
• You know how to anticipate needs, and you love the feeling of being able to deliver to those needs.
• You like the hustle.
• You're thoughtful, resourceful, and determined.
• You have a positive attitude and a willingness to learn

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Paid time off
• 50% off discount at most New Waterloo restaurants
• 401K matching
• Paid holidays
• Discounts at our shops, hotels + local partnerships

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.