Part-Time Server

La Condesa; Austin (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Discount at New Waterloo restaurants

401K matching

Paid holidays

Shop and hotel discounts

Job summary

La Condesa in downtown Austin is seeking a friendly server to take orders, serve food and beverages, and uphold the outlet’s service standards. You’ll work in a team-driven environment with a focus on hospitality and guest satisfaction, while following state alcohol laws and safety guidelines.

You will maintain product knowledge, describe menu items and wine, enter orders into the POS, prepare checks, and keep tables stocked and organized.

Qualifications

• State-issued food handling + beverage certifications as required.
• 6+ months of related experience in the hospitality industry.
• Ability to read and understand safety rules and manuals.
• Ability to speak before guests and groups of co-workers.
• Proficiency in operating a POS system and basic math.

Responsibilities

• Take food and beverage orders, enter them into the POS system, and send them to the kitchen.
• Serve food and beverages to guests, preparing and garnishing dishes as required.
• Explain menu items, answer questions, and make recommendations.
• Adhere to liquor laws and verify minimum age requirements.
• Maintain table settings and assist with running food and clearing tables.
• Communicate delays or guest concerns to management and address promptly.

Skills

Hospitality experience

POS system proficiency

Math skills

Language proficiency

Customer service

Education

Food handling certification

Beverage certification

Tools

POS systems

Computer literacy

Job description

La Condesa is inspired by the culture, energy, and cuisine of Mexico City's namesake bohemian neighborhood, located in the heart of downtown Austin's 2nd Street District. This energy translates to a positive, teamwork-driven spirit and passion for serving our guests, as well as our community. Our seasonally-changing menu further reflects our commitment to sustainability, through responsible sourcing of only the best ingredients from our local farmer community.

JOB OVERVIEW

A Server is responsible for taking orders, serving food and beverages to guests, and adhering to the outlet’s steps of service. Service at New Waterloo is about combining great hospitality along with technical skills and warm personalities to create an upbeat, and welcoming environment.

What you'll do:

• Maintain product knowledge to inform guests of daily specials, answer questions about menu items, and make recommendations upon request
• Adhere to state liquor laws and regulations; verify minimum age requirements for consumption of alcoholic beverages
• Explain how various menu items are prepared, describing ingredients and cooking methods
• Describe and recommend wine and specialty beverages to guests
• Take food and beverage orders, enter them into the POS system, and send them to the kitchen
• Serve food and beverages to guests, preparing and garnishing dishes as required
• See to each guest’s special needs, including any allergies or dietary restrictions
• Prepare and maintain table setting for courses, including setting up items such as linens, silverware, and glassware
• Assist with running food and beverages, clearing tables, and escorting guests as needed
• Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary
• Manage order times and inform guests and management of any delays in service
• Maintain revenue by preparing checks that itemize total costs + sales taxes and collect accurate payments from guests
• Remove dishes and glassware from tables or counters, and take them to the kitchen for cleaning
• Clean tables or counters after guests have finished dining as needed
• Stock service areas with dining supplies such as plates, utensils, glassware, and linens

Who you are:

• You have s tate-issued food handling + beverage certifications as required.
• You have 6+ months of related experience in the hospitality industry.
• You can speak, read, write, and understand the primary language(s) of the workplace.
• You are able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• You can speak effectively before guests and groups of co-workers.
• You can navigate and operate computer and Point of Sale (POS) systems.
• You can apply concepts of math including addition, subtraction, multiplication, and division.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Paid time off
• 50% off discount at most New Waterloo restaurants
• 401K matching
• Paid holidays
• Discounts at our shops, hotels + local partnerships

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.