Hospitality Training Leader & Culture Champion

Seabrook Island Club; Johns Island (SC); On-site; USD 70,000 - 100,000; Full time

Job summary

Seabrook Island Club is seeking a Training Manager to design, coordinate, and deliver comprehensive employee development programs. You will work with HR and department leaders to establish onboarding, compliance training, and ongoing service excellence initiatives across the club's operations.

The role focuses on cultivating a culture of hospitality, leadership, and continuous improvement. You will manage LMS activities, track progress, and drive engagement through targeted training experiences

Qualifications

• Bachelor’s degree in Human Resources, Hospitality Management, Education, Organizational Development, or related field preferred; equivalent experience considered.
• Two to five years of experience in training, employee development, hospitality operations, or a related field preferred.
• Experience developing and facilitating training programs for employees at various organizational levels.
• Experience administering a Learning Management System or other digital training platform preferred.
• Strong presentation, facilitation, communication, and interpersonal skills.
• Excellent organizational skills and the ability to manage multiple projects and deadlines.
• Proficiency in Microsoft Office and employee training technologies.
• Ability to evaluate training needs, analyze results, and recommend improvements.
• Experience in a private club, resort, hotel, or other high-service hospitality environment preferred.

Responsibilities

• Develop, implement, and maintain a comprehensive training program for hourly employees and managers.
• Coordinate new-hire orientation and ensure consistent onboarding experiences across all departments.
• Create and maintain training materials, presentations, guides, and resources tailored to departmental needs.
• Partner with Department Heads to identify skill gaps and develop targeted training solutions.
• Facilitate training sessions on hospitality standards, communication, teamwork, professionalism, and member experience.
• Establish training standards and track completion to ensure employees are equipped to meet role expectations.
• Evaluate training effectiveness through feedback, assessments, observations, and performance results.
• Lead the administration and ongoing development of the Club’s Learning Management System.
• Assign, monitor, and report on required training, including food safety, CPR/First Aid, workplace safety, harassment prevention, and other compliance requirements.
• Maintain accurate training records and provide regular completion reports to the HR Director and Department Heads.
• Coordinate training schedules and ensure employees complete required courses within established deadlines.
• Identify opportunities to improve training accessibility, consistency, and efficiency through technology and digital learning tools.
• Partner with the HR Director and Club leadership to develop training programs for Managers and Supervisors.
• Provide resources and guidance to help managers effectively train, coach, and develop their teams.
• Facilitate manager workshops focused on communication, accountability, employee engagement, conflict resolution, and leadership effectiveness.
• Support the annual performance review process by providing managers with tools and resources for delivering constructive feedback and establishing development goals.
• Integrate the Club’s Employee Brand Playbook into training programs and employee development initiatives.
• Reinforce the Club’s motto, “We lead with heart and serve with pride,” and promote its core values through daily learning and development.
• Partner with leaders to strengthen a culture of hospitality, teamwork, inclusion, and continuous improvement.
• Develop service excellence training that supports personalized member and guest experiences.
• Collaborate and assist with employee engagement initiatives, recognition programs, and opportunities to celebrate employee achievements.
• Encourage a learning environment where employees feel supported, valued, and empowered to grow.
• Maintain training calendars, attendance records, course materials, and employee development documentation.
• Monitor industry best practices and identify innovative approaches to hospitality training and workforce development.
• Assist with additional HR projects and initiatives as assigned.

Skills

Presentation

Facilitation

Communication

Interpersonal skills

Organizational skills

Project management

Employee development

Education

Bachelor’s degree in Human Resources, Hospitality Management, Education, Organizational Development, or related field

Tools

Microsoft Office

Learning Management System (LMS)

HRIS / employee database

Job description

Seabrook Island Club is seeking a Training Manager to design, coordinate, and deliver comprehensive employee development programs. You will work with HR and department leaders to establish onboarding, compliance training, and ongoing service excellence initiatives across the club's operations.

The role focuses on cultivating a culture of hospitality, leadership, and continuous improvement. You will manage LMS activities, track progress, and drive engagement through targeted training experiences