Learning & Development Trainer (Exempt)

Sea Island Company; Sea Island (GA); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Sea Island Company seeks a Learning and Development professional who creates and delivers engaging, high-quality learning experiences across the property. Reporting to the Learning and Development Manager, you will facilitate classes, trainings, and leadership development while partnering with Human Resources and operations to strengthen service excellence.

You will administer the LMS platform, set up courses, run analyses and reporting, coordinate with department leaders on training needs,

Mansioni

• Facilitate classes, trainings and leadership development training across the property.
• Provide real-time coaching, on-the-floor observation, and partnership with HR and operational leaders to reinforce skills and behaviors that shape guest experience.
• Maintain LMS administration—course and curricula setup, system analytics, user activity reporting, and resolution of LMS issues.
• Assist with program design and instructor-led training, and help launch new initiatives to enrich team members and guest experiences.

Descrizione del lavoro

Your focus is to deliver an enriching experience to team members every day. You are positive, self-motivated with an enthusiastic and team-oriented attitude. With excellent interpersonal, communication, and organizational skills, you are comfortable leading groups with confidence and warmth while facilitating presentations, trainings and classes. You are detail oriented and able to manage competing priorities and multiple deadlines in a fast-paced environment. You possess excellent organizational skills and the ability to work accurately with detailed, confidential information. You can perform job tasks with minimal supervision, multitask, and adapt to organizational changes while maintaining compliance with company policies and federal and state employment regulations. You see projects through to the finish, have great follow-through and are a proactive problem solver. You approach each interaction with integrity, ensuring every decision and recommendation reflects fairness, consistency, and respect. You thrive in fast paced, potentially high-pressure environment while providing a warm welcome, and a safe and secure atmosphere for all. Your actions and behaviors reflect your passion for genuine hospitality and your commitment to enriching lives.

Reporting to the Learning and Development Manager, you create and deliver engaging, high-quality learning experiences that strengthen service excellence across the property in facilitating classes, leading, and supporting departmental training. Through real-time coaching, on-the-floor observation, and partnership with the Human Resources team and operational leaders, this role reinforces skills and behaviors that directly shape the guest experience. You engage the operations team to support training needs, facilitate department and team training along with leadership development training, while maintaining brand-standard initiatives. You also provide administration and maintenance of the LMS platform, including course and curricula set-up and curation, system analytics, user activity reporting, and resolution of all other team member user-related LMS issues. By assisting with program design, facilitating engaging instructor led training, and helping launch new initiatives, you play a vital role in developing confident, service-focused team members who consistently deliver the luxury, personalized experiences that drive guest satisfaction.

You work collaboratively across departments, partnering with leaders and peers and align talent with our service standards. Through open communication, you provide thoughtful feedback, ask questions, and seek understanding to strengthen processes and relationships. You set the tone by consistently upholding and ensuring compliance with departmental procedures, including standards for quality, timing, attendance, and appearance. You will follow and ensure all Sea Island safety protocols are consistently met. You maintain situational awareness of your surroundings, keeping an eye on all areas for tidiness and any general maintenance issues, ensuring that all are corrected or reported immediately. You enthusiastically maintain your knowledge of Sea Island's properties, services, and offerings, and share this information with team members, members, and guests. You are generous with your support and help resolve any service issues that arise in a timely and positive way, following up as needed. You are proactive in providing assistance when needed and are willing to help with other duties as requested.