Hospitality Learning & Development Lead

Club at Seabrook Island, Inc; Johns Island (SC); In loco; USD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Seabrook Island Club in Johns Island, SC is seeking a Training Manager to design, implement, and oversee comprehensive training programs for hourly staff and managers, aligning with the club’s service standards and core values.

Working with HR, department heads, and leaders, you will manage onboarding, compliance training, and ongoing development initiatives, building a culture of hospitality, accountability, and continuous improvement that elevates member and guest experiences.

Competenze

• Bachelor’s degree in HR, hospitality, education, or related field preferred; equivalent experience considered.
• 2–5 years of experience in training, employee development, hospitality operations, or related field preferred.
• Experience developing and facilitating training programs for employees at various levels.
• Experience administering an LMS or other digital training platform preferred.
• Strong presentation, facilitation, communication, and interpersonal skills.

Mansioni

• Develop, implement, and maintain a comprehensive training program for hourly employees and managers.
• Coordinate new-hire orientation and ensure consistent onboarding experiences across departments.
• Create and maintain training materials, presentations, guides, and resources tailored to departmental needs.
• Partner with Department Heads to identify skill gaps and develop targeted training solutions.
• Facilitate training sessions on hospitality standards, communication, teamwork, professionalism, and member experience.
• Establish training standards and track completion to ensure employees meet role expectations.
• Evaluate training effectiveness through feedback, assessments, observations, and performance results.
• Lead the administration and ongoing development of the Club’s Learning Management System (LMS).
• Assign, monitor, and report on required training including food safety, CPR/First Aid, workplace safety, harassment prevention, and compliance.
• Maintain accurate training records and provide regular completion reports to HR Director and Department Heads.
• Coordinate training schedules and ensure employees complete required courses within deadlines.
• Identify opportunities to improve training accessibility, consistency, and efficiency through technology and digital learning tools.
• Partner with HR Director and Club leadership to develop training programs for Managers and Supervisors.
• Provide resources and guidance to help managers effectively train, coach, and develop their teams.
• Facilitate manager workshops on communication, accountability, employee engagement, conflict resolution, and leadership effectiveness.
• Support annual performance review process by providing managers with tools for feedback and development goals.
• Integrate the Club’s Employee Brand Playbook into training programs and development initiatives.
• Reinforce the Club’s motto, core values, and culture through daily learning.
• Collaborate to strengthen a culture of hospitality, inclusion, and continuous improvement.
• Develop service excellence training for personalized member/guest experiences.
• Assist with employee engagement initiatives, recognition programs, and celebrating achievements.
• Encourage a learning environment where employees feel supported and empowered to grow.
• Maintain training calendars, attendance records, materials, and development documentation.
• Monitor industry best practices and identify innovative approaches to hospitality training and workforce development.
• Assist with additional HR projects as assigned.

Conoscenze

Presentation skills

Facilitation

Communication

Interpersonal skills

Formazione

Bachelor’s degree in HR / Hospitality / Education

2–5 years training/employee development

Strumenti

Learning Management System (LMS)

Microsoft Office

Training technologies

Descrizione del lavoro

Seabrook Island Club in Johns Island, SC is seeking a Training Manager to design, implement, and oversee comprehensive training programs for hourly staff and managers, aligning with the club’s service standards and core values.

Working with HR, department heads, and leaders, you will manage onboarding, compliance training, and ongoing development initiatives, building a culture of hospitality, accountability, and continuous improvement that elevates member and guest experiences.