Hospitality Training Lead for Service Excellence

Seabrook Island; South Carolina; In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Seabrook Island Club is seeking a Training Manager to develop, coordinate, and deliver training programs that elevate service, employee growth, and workplace culture across all departments. You will design comprehensive curricula, ensure consistent onboarding, and drive continuous improvement in service standards.

Working with the HR Director and department leaders, you will oversee new-hire orientation, compliance training, and ongoing service excellence initiatives while embedding the Club’s

Competenze

• Bachelor’s degree in HR, hospitality, education, organizational development, or related field preferred.
• 2–5 years in training, employee development, hospitality operations, or related field.
• Experience developing and facilitating training programs for employees at various levels.
• Experience administering a Learning Management System or digital training platform.
• Strong presentation, facilitation, communication, and interpersonal skills.
• Excellent organizational skills with the ability to manage multiple projects.
• Experience in private clubs, resorts, or high-service hospitality environments preferred.

Mansioni

• Develop, implement, and maintain a comprehensive training program for hourly employees and managers.
• Coordinate new-hire orientation and ensure consistent onboarding experiences across departments.
• Create and maintain training materials, guides, and resources tailored to departmental needs.
• Partner with Department Heads to identify skill gaps and develop targeted training solutions.
• Facilitate training sessions on hospitality standards, communication, teamwork, professionalism, and member experience.
• Establish training standards and track completion to ensure employees are equipped to meet role expectations.
• Evaluate training effectiveness through feedback, assessments, observations, and performance results.
• Lead the administration and ongoing development of the Club’s Learning Management System.
• Assign, monitor, and report on required training, including food safety, CPR/First Aid, workplace safety, harassment prevention, and other compliance requirements.
• Maintain accurate training records and provide regular completion reports to the HR Director and Department Heads.
• Coordinate training schedules and ensure employees complete required courses within established deadlines.
• Identify opportunities to improve training accessibility, consistency, and efficiency through technology and digital learning tools.
• Partner with the HR Director and Club leadership to develop training programs for Managers and Supervisors.
• Provide resources and guidance to help managers effectively train, coach, and develop their teams.
• Facilitate manager workshops focused on communication, accountability, employee engagement, conflict resolution, and leadership effectiveness.
• Support the annual performance review process by providing managers with tools and resources for delivering constructive feedback and establishing development goals.
• Integrate the Club’s Employee Brand Playbook into training programs and employee development initiatives.
• Reinforce the Club’s motto, “We lead with heart and serve with pride,” and promote its core values through daily learning and development.
• Partner with leaders to strengthen a culture of hospitality, teamwork, inclusion, and continuous improvement.
• Develop service excellence training that supports personalized member and guest experiences.
• Collaborate and assist with employee engagement initiatives, recognition programs, and opportunities to celebrate employee achievements.
• Encourage a learning environment where employees feel supported, valued, and empowered to grow.
• Maintain training calendars, attendance records, course materials, and employee development documentation.
• Monitor industry best practices and identify innovative approaches to hospitality training and workforce development.
• Assist with additional HR projects and initiatives as assigned.

Conoscenze

Training program development

Presentation skills

Facilitation

Interpersonal communication

Project management

Leadership

Formazione

Bachelor’s degree in HR, hospitality, education, organizational development, or related field

Equivalent experience considered

Strumenti

Learning Management System (LMS)

Microsoft Office

Descrizione del lavoro

Seabrook Island Club is seeking a Training Manager to develop, coordinate, and deliver training programs that elevate service, employee growth, and workplace culture across all departments. You will design comprehensive curricula, ensure consistent onboarding, and drive continuous improvement in service standards.

Working with the HR Director and department leaders, you will oversee new-hire orientation, compliance training, and ongoing service excellence initiatives while embedding the Club’s