Hospitality Tech Account Manager: Growth & Partnerships

Nonius; Orlando (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Attractive salary package

Training opportunities

Job summary

Nonius US, based in Orlando, is seeking an Account Manager with a background in hospitality technology to manage and grow our client relationships. You will be the main point of contact for a portfolio of accounts, driving satisfaction and identifying opportunities to expand services across North America.

The role focuses on building trusted partnerships, renewing contracts, and coordinating with internal teams to deliver tailored technology solutions for hotels and related sectors.

Qualifications

• A bachelor's degree in Sales, Commerce, Management or a similar field.
• 1 year of experience in a sales or account management role.
• Excellent communication, presentation, and negotiation skills.
• A proven track record of strong customer relationship management.

Responsibilities

• Manages a defined key accounts portfolio (KAM).
• Drive new sales, upsell, and cross-sell opportunities within your portfolio to meet and exceed sales targets.
• Negotiate and renew product contracts and SLAs to ensure long-term partnerships.
• Conduct regular check-ins and business reviews to monitor client satisfaction and build strong relationships.
• Act as the main point of contact for clients, proactively resolving issues and handling complaints to maintain trust.
• Serve as the link of communication between key customers and internal teams, ensuring seamless collaboration.
• Develop a deep understanding of customer needs and business objectives to provide tailored solutions.
• Lead the sales process from proposal development and negotiation to deal closing and kickoff.
• Conduct post-sales evaluations to ensure customer satisfaction and identify future opportunities.
• Provide monthly reports and sales forecasts to the Sales Director using internal tools.
• Participate in corporate and marketing events to represent Nonius and network within the industry.

Job description

Nonius US, based in Orlando, is seeking an Account Manager with a background in hospitality technology to manage and grow our client relationships. You will be the main point of contact for a portfolio of accounts, driving satisfaction and identifying opportunities to expand services across North America.

The role focuses on building trusted partnerships, renewing contracts, and coordinating with internal teams to deliver tailored technology solutions for hotels and related sectors.