Strategic Hospitality Account Lead

Aven Hospitality; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Aven Hospitality is a leading hospitality technology provider delivering SynXis-powered solutions to hoteliers worldwide. The Senior Account Manager owns the commercial relationship for an assigned portfolio of hotel customers, focusing on retention, expansion, and long-term growth.

You will collaborate with Customer Success, Sales Support, and Delivery teams to maximize value and drive revenue. Responsibilities include renewal management, upsell and cross-sell execution, and leading

Qualifications

• Minimum 3 years of strategic account management experience in hospitality tech or related space.
• Proven track record of meeting or exceeding renewal and growth targets across a portfolio.
• Strong commercial judgment in renewal strategy, upsell positioning, pricing, and contract negotiation.

Responsibilities

• Own the commercial relationship for an assigned portfolio of hotel accounts.
• Sustain trusted relationships with key decision makers and executive stakeholders.
• Deliver a strategic account plan with growth priorities, renewal strategy, and relationship depth.
• Identify renewal and upsell opportunities and lead deal strategy through close.

Skills

Strategic account management

Renewal strategy

Upsell & cross-sell

Contract negotiation

Executive relationship building

Salesforce proficiency

Data-driven decision making

Education

Bachelor's degree

Tools

Salesforce

CRS/PMS systems

Microsoft Office

Job description

Aven Hospitality is a leading hospitality technology provider delivering SynXis-powered solutions to hoteliers worldwide. The Senior Account Manager owns the commercial relationship for an assigned portfolio of hotel customers, focusing on retention, expansion, and long-term growth.

You will collaborate with Customer Success, Sales Support, and Delivery teams to maximize value and drive revenue. Responsibilities include renewal management, upsell and cross-sell execution, and leading