Hospitality Team Lead | Guest Experience & Operations

Red Robin; Roanoke (VA); On-site; USD 52,000 - 72,000; Full time

Job summary

Red Robin Roanoke is seeking a skilled Service Manager to lead a dynamic dining room team and deliver exceptional guest experiences. You will oversee day-to-day operations, mentor staff, and uphold Red Robin’s energetic, family-friendly atmosphere.

Ideal candidates bring proven hospitality leadership, strong communication, and a proactive approach to problem-solving, ensuring high service standards and smooth restaurant performance.

Qualifications

• Proven leadership experience in hospitality or food service.
• Strong communication and problem-solving abilities.
• Ability to motivate teams and uphold guest service standards.

Responsibilities

• Oversee daily restaurant operations to ensure smooth, efficient, and fun service
• Lead, motivate, and develop a dynamic team to achieve high performance
• Maintain exceptional guest satisfaction by upholding Red Robin’s playful and welcoming atmosphere
• Manage inventory, staffing, and financial controls to maximize profitability

Skills

Leadership

Hospitality

Communication

Problem-solving

Job description

Red Robin Roanoke is seeking a skilled Service Manager to lead a dynamic dining room team and deliver exceptional guest experiences. You will oversee day-to-day operations, mentor staff, and uphold Red Robin’s energetic, family-friendly atmosphere.

Ideal candidates bring proven hospitality leadership, strong communication, and a proactive approach to problem-solving, ensuring high service standards and smooth restaurant performance.