Service Manager

Red Robin; Durham (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Red Robin is urgently hiring a Service Manager in Durham to lead a high-energy team, ensure smooth daily operations, and deliver exceptional guest experiences in a lively casual dining setting. You will drive hospitality, coach staff, manage costs, and uphold the brand's welcoming atmosphere.

Ideal candidates are motivated leaders with strong communication and problem-solving skills, ready to take initiative and foster a fun workplace culture in a fast-paced restaurant environment.

Responsibilities

• Oversee daily restaurant operations to ensure smooth, efficient, and fun service
• Lead, motivate, and develop a dynamic team to achieve high performance
• Maintain exceptional guest satisfaction by upholding Red Robin’s playful and welcoming atmosphere
• Manage inventory, staffing, and financial controls to maximize profitability

Skills

Leadership

Team building

Communication

Problem solving

Operations management

Customer service

Hospitality

Job description

Red Robin Urgent Hiring: Immediate Opening for a Highly Skilled Service Manager

Are you searching for a lively and fun workplace where your leadership skills can truly shine? Do you enjoy working in a dynamic, team-focused environment that values enthusiasm and creativity? If you answered yes, this exciting Service Manager role at Red Robin is perfect for you!

Red Robin is a beloved casual dining restaurant chain known for its delicious flavors, high-energy hospitality, and inclusive family dining experience. Join us as a talented Service Manager and lead a motivated team to deliver exceptional guest experiences while growing your management skills in the vibrant food & beverage industry.

Key Responsibilities

• Oversee daily restaurant operations to ensure smooth, efficient, and fun service
• Lead, motivate, and develop a dynamic team to achieve high performance
• Maintain exceptional guest satisfaction by upholding Red Robin’s playful and welcoming atmosphere
• Manage inventory, staffing, and financial controls to maximize profitability

What You Will Gain

• Valuable leadership experience in a fast-paced, inclusive environment
• Opportunities to develop skills in team building, operations management, and customer service
• A chance to work with a passionate team dedicated to delivering delicious meals and memorable moments

Ideal Candidate Traits

• Enthusiastic and motivated with a love for hospitality
• Strong communicator and problem-solver
• Committed to fostering a fun and supportive workplace culture
• Ready to take initiative and lead by example

Location: #256 Durham

Red Robin operates as a prominent casual dining restaurant chain focused on high-energy hospitality, distinct flavors, and inclusive family dining. The core identity balances familiar American dining comfort with playful guest experiences.