Hospitality Service Manager - Lead a High-Energy Team

Red Robin; Durham (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Red Robin is urgently hiring a Service Manager in Durham to lead a high-energy team, ensure smooth daily operations, and deliver exceptional guest experiences in a lively casual dining setting. You will drive hospitality, coach staff, manage costs, and uphold the brand's welcoming atmosphere.

Ideal candidates are motivated leaders with strong communication and problem-solving skills, ready to take initiative and foster a fun workplace culture in a fast-paced restaurant environment.

Responsibilities

• Oversee daily restaurant operations to ensure smooth, efficient, and fun service
• Lead, motivate, and develop a dynamic team to achieve high performance
• Maintain exceptional guest satisfaction by upholding Red Robin’s playful and welcoming atmosphere
• Manage inventory, staffing, and financial controls to maximize profitability

Skills

Leadership

Team building

Communication

Problem solving

Operations management

Customer service

Hospitality

Job description

Red Robin is urgently hiring a Service Manager in Durham to lead a high-energy team, ensure smooth daily operations, and deliver exceptional guest experiences in a lively casual dining setting. You will drive hospitality, coach staff, manage costs, and uphold the brand's welcoming atmosphere.

Ideal candidates are motivated leaders with strong communication and problem-solving skills, ready to take initiative and foster a fun workplace culture in a fast-paced restaurant environment.