Hospitality Team Lead: Elevate Guest Experience

HomeGrown Kitchen; Des Moines (IA); On-site; USD 32,000 - 46,000; Full time

Job summary

Thrive Restaurant Group in Des Moines, IA is seeking a Restaurant Hospitality Supervisor to lead the dining room and ensure outstanding guest experiences while maintaining profitability. You will supervise front-of-house staff, coordinate schedules, and collaborate with the Kitchen Manager and General Manager to deliver seamless service.

Responsibilities include training and coaching the hospitality team, monitoring service quality, resolving guest concerns, enforcing health and safety

Qualifications

• Leadership experience in front-of-house teams.
• Strong knowledge of food safety and sanitation practices.
• Ability to train and develop staff and drive performance.

Responsibilities

• Lead and oversee the operations of the restaurant dining room.
• Recruit, train, and develop the hospitality team to mastery of their roles.
• Deploy strategies and coaching to improve guest experience and sales.
• Foster a positive team environment and respond to guest concerns promptly.
• Coordinate with Kitchen and General Managers to ensure seamless service.
• Manage labor costs and schedule FOH staff to meet demand.

Skills

Guest service excellence

Staff leadership

Training & development

Scheduling

Food safety

Conflict resolution

Operations management

Communication

Problem solving

Job description

Thrive Restaurant Group in Des Moines, IA is seeking a Restaurant Hospitality Supervisor to lead the dining room and ensure outstanding guest experiences while maintaining profitability. You will supervise front-of-house staff, coordinate schedules, and collaborate with the Kitchen Manager and General Manager to deliver seamless service.

Responsibilities include training and coaching the hospitality team, monitoring service quality, resolving guest concerns, enforcing health and safety