Hospitality Team Lead

Workstream; Orion Charter Township (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Pay $18–$20/hour

Flexible schedules (Sun closed)

Leadership growth programs

Free employee meals

Job summary

Chick-fil-A Great Lakes Crossing is seeking a Hospitality Team Lead to direct Front of House operations, manage shift staffing, and uphold Chick-fil-A standards for service, food safety, and quality. You will coach teammates, ensure urgency and accuracy, and collaborate with the Kitchen Team Lead to meet daily goals.

This leadership role offers growth opportunities, competitive pay, and a team-centered culture in a busy dining environment near Great Lakes Crossing.

Qualifications

• 1+ years of leadership experience in hospitality or other industries.
• Ability to provide outstanding customer service.
• Willingness to learn and be coachable.
• Ability to work in a fast-paced environment with a sense of urgency.

Responsibilities

• Lead Front of House/Hospitality operations during scheduled shifts.
• Assign team members to roles to support operations.
• Coach and develop team members with real-time feedback.
• Coordinate with Kitchen Team Lead on needs and priorities.
• Maintain food safety, quality, cleanliness, and procedures.
• Ensure recipes and Chick-fil-A standards are followed.

Skills

Leadership experience

Customer service

Teamwork

Coaching

Reliability

Tools

POS systems

Job description

HOSPITALITY TEAM LEAD

Join the Grand Opening Team of the brand-new Chick-fil-A near Great Lakes Crossing opening late Fall of 2026!

We are hiring Hospitality Team Leads for our Front of House (FOH)Team--also known asShift ManagersorAssistant Managers--for our Hospitality Team:

• No experience necessary, training provided
• Openings available for day & evening shifts
• Full-time and part-time hours available
• We offer competitive wages with opportunity for self-led raises in the first three months

Who We Are

At Chick-fil-A Great Lakes Crossing, we aim to have a positive impact on each person who we meet. We do this through genuine care and outstandingcustomer servicefor our Customers and Team Members, ensuring that we follow the recipes that make Chick-fil-A great and that we always act with kindness. At Chick-fil-A, our goal is to be the best place to eat and the best place to work.

Who You Are

You genuinely enjoy helping others and being a part of a team. You go the extra mile to do things right. You love to have fun while working hard, and you want to be surrounded by teammates who do the same. You have some leadership experience and you are ready to take the next step in your leadership journey as aTeam Leader,Shift Manager, orAssistant Manager.

What You Will Do

As aTeam Leader, you are primarily responsible for:

• Leading and directingFront of House/ Hospitality operations during your scheduled shift
• Assessing business needs throughout the shift and assigning Team Members to positions that best support operational success
• Coaching, motivating, and developing Team Members with real-time feedback and accountability
• Partnering with the Kitchen Team Lead to communicate business needs, staffing adjustments, and operational priorities
• Maintaining the highest standards of food safety, food quality, cleanliness, and operational procedures
• Ensuring team members are following recipes, procedures, and Chick-fil-A standards
• Balancing food quality, speed of service, accuracy, and team care when making operational decisions

Some responsibilities of all Team Members include:

• Provide a safe, welcoming, and kind environment for all Customers and Team Members
• Execute all procedures as laid out by leaders (this includes Food Safety, Service, and Cleanliness models)
• Work hard in a fast-paced environment with a sense of urgency
• Proactively contribute to the cleanliness of both Customer and Team Member areas
• Respect your teammates by being on time for shifts

Specific Hospitality Team Lead job duties include:

• Deliver excellentcustomer serviceby interacting with Customers with a smile, making eye contact, and speaking in a friendly tone
• Work as acashierat the front counter, taking orders and payments with accuracy and speed
• Take orders and serve Customers at thedrive thru
• Bag and serve meals with accuracy and speed
• Maintain clean and hospitable dining room and restrooms
• Move with urgency and stay productive from the moment your shift starts
• Keep your station clean, organized, and fully stocked
• Display grit and positivity, particularly during rush periods
• Own your impact on the Customer experience

What We Offer You

• A positive and fun environment
• Pay ranging from $18/hour to $20/hour based on availability & experience
• Flexible schedules (and always closed on Sundays)
• Leadership growth opportunities with development programs and stipends for those ready to advance
• Free employee meals while working
• Health insurance with employer contribution
• Remarkable Futures Scholarship: up to $2,500/year toward your education

What We Ask

• Bring a positive attitude and a willingness to serve
• Be a dependable team player
• Give your best effort, be willing to learn, and be coachable
• Work hard and with a sense of urgency in a fast-paced environment
• 1+ years of previous leadership experience, as a Restaurant Manager or in another industry

Our Commitment to You

We are excited to build something meaningful at Chick-fil-A Great Lakes Crossing. We welcome you to apply for this leadershipopportunity so that we can grow together.

We review applications within 2–4 business days and will reach out by phone or email.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.