Hospitality Systems Operations Lead

Level99 Entertainment; Boston (MA); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

E-Verify employer

Job summary

Level99 Entertainment in the Boston area seeks a Systems Operations Manager to own the technology that keeps our venues running smoothly. In this hybrid role, you’ll be the go-to expert for POS, inventory, and reporting systems, including Toast and xtraCHEF, ensuring every location operates accurately and efficiently.

You’ll partner with Operations, Finance, F&B, and IT to solve problems and roll out new tools.

Qualifications

• 5+ years of experience in restaurant systems, technical solutions, or hospitality technology.
• Deep hands-on expertise with Toast POS, including Toast Web, hardware setup, and multi-location management.
• Proven experience managing Toast and xtraCHEF integrations with third-party platforms.
• Demonstrated ability to manage complex, multi-unit operational environments and competing priorities.

Responsibilities

• Manage and maintain POS, inventory, and reporting systems across all locations, including menu, pricing, and configuration updates.
• Serve as the go-to contact for restaurant system support, troubleshooting issues and managing requests through Jira.
• Own inventory, recipe, and costing systems, including day-to-day xtraCHEF maintenance and invoice processing.
• Build training materials and lead the rollout of new systems, features, and technology upgrades across venues.
• Deliver accurate, actionable reporting - including weekly performance reports and Finance scorecards - to support leadership decisions.
• Manage relationships with POS, inventory, and technology vendors, and oversee system integrations and the technology budget.
• Lead systems planning and technology roadmapping in partnership with Finance, Operations, F&B, and IT.
• Own technology setup for new venue openings, from initial planning through go-live.

Skills

Restaurant systems

Toast POS

Toast Web

Multi-location management

xtraCHEF integrations

Tools

Toast POS

xtraCHEF

Job description

Level99 Entertainment in the Boston area seeks a Systems Operations Manager to own the technology that keeps our venues running smoothly. In this hybrid role, you’ll be the go-to expert for POS, inventory, and reporting systems, including Toast and xtraCHEF, ensuring every location operates accurately and efficiently.

You’ll partner with Operations, Finance, F&B, and IT to solve problems and roll out new tools.