Hospitality Supervisor: Guest Experience and Operations

Premium Parking; Pittsburgh (Allegheny County); On-site; USD 42,000 - 62,000; Full time

Job summary

Premium Parking in Pittsburgh seeks a Hospitality Supervisor to lead onsite hotel and hospitality operations, ensuring polished service from curb to lobby and a safe, well-managed environment.

You will supervise valet, shuttle, and guest-service teams, coach staff on standards, coordinate with the Account Manager, and uphold the company service philosophy: People Deserve Great Places. This role requires strong communication and the ability to handle guest concerns professionally.

Qualifications

• Valid driver\'s license required.
• Must be able to drive manual and automatic transmissions.
• Strong communication and professional image.
• Experience in parking, hospitality, or service preferred.

Responsibilities

• Provide onsite leadership and guest service at entrances and lobby.
• Coach valet attendants and hospitality staff on service standards.
• Assist guests with inquiries, luggage, and directions; escalate as needed.
• Oversee traffic flow and safety at hotel entrances and valet lanes.
• Monitor parking operations and enforce hotel parking rules.
• Coordinate staffing and updates with Account Manager and hotel partners.
• Complete daily checklists and incident documentation; log vehicles.
• Maintain cleanliness of valet stands, entrances, and guest spaces.

Skills

Valid driver\'s license

Excellent communication

Professional image

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

PowerPoint

Job description

Premium Parking in Pittsburgh seeks a Hospitality Supervisor to lead onsite hotel and hospitality operations, ensuring polished service from curb to lobby and a safe, well-managed environment.

You will supervise valet, shuttle, and guest-service teams, coach staff on standards, coordinate with the Account Manager, and uphold the company service philosophy: People Deserve Great Places. This role requires strong communication and the ability to handle guest concerns professionally.