Guest Experience Lead: Hospitality & Valet Ops

Premium Parking; Miami (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Premium Parking Miami is seeking an Hospitality Supervisor to lead guest services on-site, oversee valet operations, and ensure a safe, polished environment. You will work with the Account Manager to supervise hotel-related hospitality tasks, maintain service standards, and coach staff across curb to lobby interactions.

The role requires strong communication, professional presentation, and ability to manage guest concerns during peak times.

Qualifications

• Valid Driver’s License required.
• Must have good communication skills.
• Must maintain professional image.
• 3 years of licensed driving experience preferred.
• Proficient in Microsoft Excel, Outlook, Word and PowerPoint.

Responsibilities

• Provide onsite leadership to hotel and hospitality operations.
• Coach valet attendants and hospitality staff on service standards.
• Assist guests with luggage, inquiries, and directions.
• Manage guest concerns calmly and escalate when needed.
• Oversee traffic flow at entrances and valet lanes.
• Complete daily checklists, shift reports, and incident documentation.

Skills

Valid Driver’s License

Communication skills

Team leadership

Parking/hospitality experience

Tools

Microsoft Excel

Outlook

Word

PowerPoint

Job description

Premium Parking Miami is seeking an Hospitality Supervisor to lead guest services on-site, oversee valet operations, and ensure a safe, polished environment. You will work with the Account Manager to supervise hotel-related hospitality tasks, maintain service standards, and coach staff across curb to lobby interactions.

The role requires strong communication, professional presentation, and ability to manage guest concerns during peak times.