Airport Parking Supervisor - Pittsburgh, PA

LAZ Parking; Pittsburgh (Allegheny County); On-site; USD 27,000 - 39,000; Full time

Job summary

LAZ Parking seeks an Airport Parking Supervisor at the Pittsburgh International Airport. This full-time overnight role oversees the facilities and operations team, greeting customers and ensuring smooth daily operations at the parking facility.

The position requires a high school diploma or GED, at least two years of supervisory experience, and strong customer service skills. Parking industry experience and a valid driver’s license are preferred.

Qualifications

• High school diploma or GED required.
• At least 2 years of supervisory experience.
• Strong customer service experience required.

Responsibilities

• Ensure staff comply with conduct, policies and procedures.
• Supervise, mentor, and train staff on daily activities.
• Assist in establishing performance standards and implementing procedural changes.
• Maintain premier customer relations with a friendly, can-do attitude.
• Assist customers across intercom, lobbies, lanes and parking office.
• Complete daily revenue, capacity, and equipment issue reports.
• Support monthly safety audits and periodic training.
• Coordinate duties among CSRs, maintenance staff, and clerks.
• Communicate with Airport Operations and other agencies as directed.
• Resolve customer questions and issues promptly.

Skills

Professional communication

English proficiency

Open to feedback

Urgency and timeliness

Desire to improve

Teamwork and interpersonal skills

Education

High school diploma or GED

Job description

The Spirit Of The Position

TheParking Supervisor oversees the facilities and operations team at the Pittsburgh Int. Airport. All the while, greeting and creating a welcoming atmosphere for our customers and clients.

Details

Airport Parking Supervisor

Location: Pittsburgh Airport

Hourly Rate: $24.00/HR

Schedule: FT Overnight Position + weekends required!

Principal Job Duties

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Assist customers over intercom system, in lobbies, lanes, and in the parking office.
• Responsible for completing reports related to daily revenue, parking lot capacities, equipment issues, and/or other reports requested by management.
• Assists with completion of facility monthly safety audits.
• Assists with periodic training as needed.
• Assists with assignment of duties to CSRs, maintenance/grounds, LPI clerks.
• Coordinates and communicates with Airport Operations staff as well as other airport agencies as directed by management.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Other related duties as assigned.

Education/Experience

• High school diploma or GED required.
• 2 years of Supervisory experience required
• Strong customer service experience
• Parking industry experience is preferred
• Valid Driver's license for at least 2+ years

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent teambuilding and interpersonal skills.

Physical Demands

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements – heat, wind, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.