Hospitality Supervisor - Pittsburgh

Premium Parking; Pittsburgh (Allegheny County); On-site; USD 42,000 - 62,000; Full time

Job summary

Premium Parking in Pittsburgh seeks a Hospitality Supervisor to lead onsite hotel and hospitality operations, ensuring polished service from curb to lobby and a safe, well-managed environment.

You will supervise valet, shuttle, and guest-service teams, coach staff on standards, coordinate with the Account Manager, and uphold the company service philosophy: People Deserve Great Places. This role requires strong communication and the ability to handle guest concerns professionally.

Qualifications

• Valid driver\'s license required.
• Must be able to drive manual and automatic transmissions.
• Strong communication and professional image.
• Experience in parking, hospitality, or service preferred.

Responsibilities

• Provide onsite leadership and guest service at entrances and lobby.
• Coach valet attendants and hospitality staff on service standards.
• Assist guests with inquiries, luggage, and directions; escalate as needed.
• Oversee traffic flow and safety at hotel entrances and valet lanes.
• Monitor parking operations and enforce hotel parking rules.
• Coordinate staffing and updates with Account Manager and hotel partners.
• Complete daily checklists and incident documentation; log vehicles.
• Maintain cleanliness of valet stands, entrances, and guest spaces.

Skills

Valid driver\'s license

Excellent communication

Professional image

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

PowerPoint

Job description

The Hospitality Supervisor supports Premium Parking’s hotel and hospitality operations by providing onsite leadership, ensuring consistent service delivery, and maintaining a safe, polished, and well-managed environment. This role works closely with the Account Manager to oversee valet, shuttle, and guest-service activities while reinforcing Premium Parking’s service philosophy: People Deserve Great Places. The Hospitality Supervisor leads by example, supports the guest experience from curb to lobby, maintains operational consistency, and ensures that team members deliver exceptional hospitality at all times.Section 3: Essential Functions and ResponsibilitiesGuest Service & Hospitality Leadership:Create a warm, professional first impression for all guests entering the property.Support and coach valet attendants and hospitality associates on service standards and engagement.Assist guests with luggage, inquiries, directions, and hotel-specific protocols.Handle elevated guest concerns with professionalism and escalate to leadership when needed.Ensure team members maintain polished, professional appearance standards.Operational Support & Traffic Flow:Oversee traffic movement at hotel entrances, valet lanes, and pickup areas.Ensure safe and efficient flow of vehicles during peak periods, events, and high-volume check-in times.Monitor parking operations and support enforcement of hotel-specific parking rules or procedures.Conduct site walkthroughs to identify and address safety or operational issues.Team Coordination & Frontline Leadership:Act as the onsite point of leadership during assigned shifts, providing direction and support to hospitality teams.Assist with onboarding and training of new team members.Provide in-the-moment coaching for service delivery, safety, and procedures.Communicate staffing needs, performance concerns, or operational updates to the Account Manager.Safety, Compliance & Facility Presentation:Ensure all safety standards and operating procedures are followed by team members.Report accidents, incidents, unsafe conditions, or operational hazards immediately.Maintain cleanliness and organization of valet stands, entrances, and guest-facing spaces.Conduct basic inspections of equipment, signage, and lighting; report maintenance needs promptly.Administrative & Location Support:Complete required daily checklists, shift reports, and incident documentation.Ensure key control, ticket management, and vehicle logging procedures are followed.Coordinate with hotel partners and maintain communication regarding guest flow and service expectations.Section 4: Job QualificationsRequired:Valid Driver’s License requiredMust be able to drive and operate a standard and automatic transmission vehicle comfortablyMust have good communication skillsMust maintain professional imagePreferred:3 years of licensed driving experienceProficient in Microsoft Excel, Outlook, Word Document and PowerPointPrevious management experience in the parking, hospitality or service industryOther Requirements:May be required to answer phone calls/emails/texts outside of regular business hoursMay be required to work at other locations as deemed necessary by their supervisorBending, sitting and standing repeatedlyPulling and pushing, as in opening and closing car doors, consistently for entire shiftMay be required to bend and twist as in getting in and out of a vehicleMust be able to lift up to 50 poundsMust be able to push up to 100 pounds on a luggage cartMust be able to stand, walk and/or jog for an entire shiftDepth perception: the ability to identify which of several objects is closer or farther awayExposure to all weather conditions, including but not limited to: rain, cold, heat, and humidity