Hospitality Supervisor - Front Desk & Resident Services

653 Eagle's Trace, Inc.; Matthews (NC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health benefits

PTO and volunteer hours

401k with match

Dining discount

Growth opportunities

Education assistance

Job summary

Windsor Run by Erickson Senior Living in Matthews, NC seeks a proactive receptionist with switchboard experience to support residents and staff in a caring, community-focused environment.

In this on-site role, you will handle calls, process work orders via Mainstar, maintain housekeeping schedules, manage records and office supplies, and assist with general office tasks while upholding our commitment to diversity, inclusion and resident well-being.

Qualifications

• Switchboard and receptionist experience required.
• Supervisory experience required.
• Excellent verbal communication skills.
• Ability to interact with all levels of staff and residents.
• Strong multi-tasking abilities.

Responsibilities

• Answer calls, take requests, and follow up on work orders from residents and staff.
• Create, distribute and complete all work orders through the Mainstar Program, generating reports as needed.
• Maintain the schedules and work orders for Housekeeping.
• Organize, maintain and update the program records, including residential apartment and vendor information for billing purposes.
• Maintain inventory of office supplies for the department.
• Assist with office work, filing, and distribution of interoffice mail.

Skills

Switchboard experience

Receptionist experience

Supervisory experience

Verbal communication

Multi-tasking

Tools

Mainstar Program

Job description

Windsor Run by Erickson Senior Living in Matthews, NC seeks a proactive receptionist with switchboard experience to support residents and staff in a caring, community-focused environment.

In this on-site role, you will handle calls, process work orders via Mainstar, maintain housekeeping schedules, manage records and office supplies, and assist with general office tasks while upholding our commitment to diversity, inclusion and resident well-being.