Supervisor, Hospitality

Erickson Senior Living; Matthews (NC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision insurance

PTO + volunteer hours

401k with 3% match

Dining discounts at on-site venues

Education assistance & courses

Growth opportunities

Job summary

Erickson Senior Living Windsor Run in Matthews, NC, is seeking a Communications Supervisor (Front Desk Supervisor) to handle Communications Specialist duties while assisting with scheduling, staffing, and evaluations for residents and staff.

As part of the team, you will answer calls, process work orders in Mainstar, maintain Housekeeping schedules, organize records, and help with office tasks. This role offers opportunities for growth within Erickson Senior Living’s expanding communities.

Qualifications

• Switchboard and receptionist experience required.
• Supervisory experience required.
• Excellent verbal communication skills.
• Ability to effectively interact with all levels of staff and residents.
• Strong multi-tasking abilities.

Responsibilities

• Answer calls, take requests, and follow up on work orders from residents and staff.
• Create, distribute and complete all work orders through the Mainstar Program, generating reports as needed.
• Maintain the schedules and work orders for Housekeeping.
• Organize, maintain and update the program records, including residential apartment and vendor information for billing purposes.
• Maintain inventory of office supplies for the department.
• Assist with office work, filing, and distribution of interoffice mail.

Skills

Switchboard & receptionist experience

Supervisory experience

Verbal communication

Interpersonal skills

Multi-tasking

Job description

Location: Windsor Run by Erickson Senior Living

Join our team as a Communications Supervisor (Front Desk Supervisor), where you'll handle Communications Specialist duties while assisting with scheduling, staffing, and evaluations. You'll coordinate staff coverage and keep the Communications Manager informed of any changes, providing essential support along the way.

What we offer

• Compensation: Starting at $25 an hour
• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices!
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

How you will make an impact

• Answer calls, take requests, and follow up on work orders from residents and staff
• Create, distribute and complete all work orders through the Mainstar Program, generating reports as needed.
• Maintain the schedules and work orders for Housekeeping
• Organize, maintain and update the program records, including residential apartment and vendor information for billing purposes
• Maintain inventory of office supplies for the department.
• Assist with office work, filing, and distribution of interoffice mail

What you will need

• Switchboard and receptionist experience required
• Supervisory experience required
• Excellent verbal communication skills
• Ability to effectively interact with all levels of staff and residents
• Strong multi-tasking abilities

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Windsor Run is a beautiful 60-acre continuing care retirement community in the town of Matthews in Mecklenburg County, North Carolina. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Windsor Run helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well‑being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.