Hospitality Specialist: Front Desk & Guest Experience

Capital Vacations; Islamorada (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical/Dental with employer contribution

Voluntary Life Insurance

Travel Perks to Resort Locations

Job summary

Capital Vacations in Islamorada, Florida is seeking a dedicated Hospitality Specialist to deliver exceptional customer service. In this role, you will manage front desk operations, ensure guest satisfaction, and coordinate responses to guest requests. A High School Diploma and previous experience in hospitality are preferred. Join our team and contribute to a culture focused on travel and customer engagement. Enjoy benefits like paid time off, medical insurance, and travel perks.

Qualifications

• Prior experience in a hospitality or customer service role preferred.
• Computer skills and ability to work under pressure.

Responsibilities

• Ensure exceptional customer service experience for guests.
• Manage front desk operations including check-in/out.
• Coordinate with departments to address guest requests.
• Process revenue and maintain cash drawer.

Skills

Customer service

Attention to detail

Computer skills

Education

High School Diploma/GED

Job description

Capital Vacations in Islamorada, Florida is seeking a dedicated Hospitality Specialist to deliver exceptional customer service. In this role, you will manage front desk operations, ensure guest satisfaction, and coordinate responses to guest requests. A High School Diploma and previous experience in hospitality are preferred. Join our team and contribute to a culture focused on travel and customer engagement. Enjoy benefits like paid time off, medical insurance, and travel perks.