Hospitality Shift Lead — Guest Experience

Workstream; Augusta (GA); On-site; USD 21,000 - 23,000; Full time

Job summary

Workstream is seeking a hands-on hospitality leader in Augusta, GA to oversee daily operations focused on guest satisfaction, speed, and accuracy. You will lead by example, train others, and ensure staff upholds service standards and team culture.

The role requires at least 2+ years of progressive leadership experience, strong communication, and a proactive, people-first mindset to resolve issues calmly and drive improvements in a fast-paced environment.

Qualifications

• Minimum 2+ years of progressive experience in hospitality, leadership, or other performance-focused environments.
• Proven leadership experience with strong communication and team-building skills.
• A proactive, people-first mindset with strong problem-solving and decision-making abilities.

Responsibilities

• Lead daily operations with a focus on guest satisfaction, speed, and accuracy.
• Anticipate and prevent potential service disruptions before they occur.
• Coach and develop team members.
• Uphold high standards for food quality, hospitality, and operational performance.
• Foster a strong, caring team culture centered on communication, teamwork, and accountability.
• Monitor key shift metrics and make real-time adjustments to achieve goals.
• Collaborate with other leaders to identify opportunities for innovation and continuous improvement.

Skills

Leadership

Communication

People skills

Multi-tasking

Problem solving

Job description

Workstream is seeking a hands-on hospitality leader in Augusta, GA to oversee daily operations focused on guest satisfaction, speed, and accuracy. You will lead by example, train others, and ensure staff upholds service standards and team culture.

The role requires at least 2+ years of progressive leadership experience, strong communication, and a proactive, people-first mindset to resolve issues calmly and drive improvements in a fast-paced environment.