Hotel Operations Leader — Guest Experience & Team Growth

Hyatt Place Augusta; Augusta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

PTO

Job summary

Hyatt Place Augusta (operated by Raines Co.) is seeking an Assistant General Manager to ensure smooth day-to-day hotel operations. You will supervise multiple departments, enforce policies, and drive guest satisfaction while managing staff performance and development.

The role requires prior AGM or operations management experience in hospitality, with proficiency in Microsoft 365 and familiarity with PMS and POS systems. A high school diploma is required; a Bachelor’s degree is preferred.

Qualifications

• Minimum high school diploma, GED, or equivalent.
• Bachelor’s degree in Business Administration, Hotel/Restaurant Management, or related field preferred.
• Experience as Assistant General Manager or in a similar supervisory role in hospitality.

Responsibilities

• Oversee day-to-day hotel operations and staff across departments.
• Communicate and enforce policies and procedures.
• Lead HR actions in line with company rules and labor regulations.
• Ensure staff training and availability of tools and equipment.
• Monitor front office operations, revenue, and guest services to meet goals.
• Maintain safe environment for guests and staff.
• Address guest inquiries and resolve issues promptly.

Skills

Leadership

Operations management

Staff development

Guest service

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft 365

PMS systems

POS systems

Job description

Hyatt Place Augusta (operated by Raines Co.) is seeking an Assistant General Manager to ensure smooth day-to-day hotel operations. You will supervise multiple departments, enforce policies, and drive guest satisfaction while managing staff performance and development.

The role requires prior AGM or operations management experience in hospitality, with proficiency in Microsoft 365 and familiarity with PMS and POS systems. A high school diploma is required; a Bachelor’s degree is preferred.