Hospitality Shift Lead

Chick-fil-A; Florida; On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Competitive Base Pay - $17-$20 per hour

Health Insurance

Paid Time Off

Meal privileges

Flexible schedule

Sundays off

Positive work environment

Job summary

A leading quick service restaurant is seeking a Hospitality Shift Lead who will play a critical role in managing the Drive-Thru and Front Counter operations. Candidates should possess strong organizational, communication, and leadership skills, with an eye for detail. Responsibilities include developing leaders, achieving operational excellence, and fostering a positive work environment. This role offers competitive pay ranging from $17 to $20 per hour and additional benefits like health insurance and flexible scheduling.

Qualifications

• 1-2 years of relevant leadership experience.
• Experience in customer service.
• Experience in restaurant preferred.

Responsibilities

• Lead the Front of House area of the restaurant.
• Establish the culture for the department.
• Develop and grow all leaders in the department.
• Achieve all labor goals.
• Ensure operational excellence and accountability for service scores.

Skills

Organizational skills

Interpersonal skills

Communication skills

Attention to detail

Leadership experience

Education

Bachelor's degree preferred

Job description

Hospitality Shift Lead

The ideal candidate is a highly analytical leader who will join our restaurant management team at a high-volume ($10+ million) quick service restaurant. You will be responsible for helping to lead the Drive-Thru/ Front Counter/ Hospitality operation focusing on culture, developing leaders, managing costs, and establishing systems. As one of the top leaders in our organization, the buck stops with you.

Responsibilities

• Learn and work daily in the Front of House area of the restaurant.
• Help to cast the vision and establish the culture for the department.
• Assist in developing and growing all leaders in the department.
• Help establish and achieve all labor goals.
• Assist in creating and implementing all systems for the department.
• Ensure operational excellence and be accountable for service scores in the department.

Qualifications

• Bachelor's degree preferred (but not required).
• 1-2 years of relevant leadership experience.
• Experience in restaurant preferred (but not required).
• Experience in customer service.
• Strong organizational skills.
• Strong internal drive for results.
• Strong interpersonal and communication skills.
• Attention to detail.

Perks

• Great company.
• Competitive Base Pay - Paid hourly based on 45-50 hour work week (40 @ regular pay + 10 @ overtime rate). Pay range is $17-$20 per hour.
• Health Insurance.
• Paid Time Off.
• Meal privileges.
• Flexible schedule/ Sundays off.
• Positive work environment.