Hospitality Services Coordinator

Waggabees Support Services; United States; Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Travel perks

Professional training

Community

Job summary

Waggabees Support Services in the United States is seeking a Hospitality Services Coordinator for a full-time remote role, focused on delivering responsive, high-quality travel client support via email, phone and chat.

You will guide clients through flight, hotel and activity options, help book and amend plans, resolve reservation issues and ensure documentation is accurate, while collaborating with our team to maintain service excellence.

Qualifications

• Experience in customer-facing roles, especially in travel, tourism or hospitality.
• Commitment to customer satisfaction and follow-up to ensure positive outcomes.
• Strong analytical skills to interpret client needs and compare options.
• Clear written and verbal communication with clients and team members.
• Ability to work remotely with reliable internet and self-management.

Responsibilities

• Handle inquiries via email, phone and chat.
• Assist with booking and modifying travel arrangements.
• Resolve issues related to reservations, itineraries, and travel policies.
• Guide clients through options for flights, accommodations and activities.
• Track client requests and maintain clear documentation.
• Collaborate with internal team members to ensure service excellence.

Skills

Customer service experience

Interpersonal skills

Communication skills

Analytical skills

Problem solving

Remote work independence

Time management

Tools

CRM systems

Online booking tools

Travel platforms

Job description

The Hospitality Services Coordinator is a full-time remote roleresponsible for providing responsive, high-quality support to travel clients.The specialist will handle inquiries via email, phone, and chat, assist withbooking and modifying travel arrangements, and resolve issues related toreservations, itineraries, and travel policies. Day-to-day tasks includeguiding clients through options for flights, accommodations, and activities,ensuring accuracy of booking details, and supporting corporate clients with organizedtravel plans. The role also involves tracking client requests, maintainingclear documentation, collaborating with internal team members, and consistentlyfocusing on customer satisfaction and service excellence.

Qualifications

• Strong customer-facing abilities, includingInterpersonal Skills and Customer Support experience, with a focus on buildingtrust and rapport.
• Demonstrated commitment to CustomerSatisfaction, including handling concerns professionally and following up toensure positive outcomes.
• Solid Analytical Skills to interpret clientneeds, compare travel options, and identify efficient solutions.
• Clear and professional Communication skills,both written and verbal, for interacting with clients and team members.
• Comfort working remotely with reliable internetaccess and the ability to manage time and tasks independently.
• Familiarity with online booking tools, CRMsystems, or travel platforms is beneficial.
• High attention to detail, problem-solvingmindset, and a client-focused approach to service.

Benefits:

• Exclusive travel perks and access toindustry-only discounts.
• Professional growth – ongoing training andsupport from a dedicated team.
• Be part of a passionate community focused onbuilding dreams and memories through travel.

What We’re Looking For:

• Excellent communication skills—both writtenand verbal.
• A background in customer service, ideally withintravel, tourism, or hospitality.
• High attention to detail, strong organizationalhabits, and a proactive mindset.
• Tech-savvy and able to learn new systems andbooking tools quickly.