Client Support Specialist

Waggabees Support Services; United States; Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Travel perks

Professional training

Team community

Job summary

Waggabees Support Services in the United States is seeking a Client Support Specialist for a full-time remote role to deliver responsive travel client support via email, phone, and chat, guiding bookings and resolving issues related to reservations, itineraries, and travel policies.

You will maintain accurate documentation, track client requests, collaborate with internal teams, and keep a sharp focus on customer satisfaction and service excellence for corporate clients.

Qualifications

• Experience in customer service, preferably travel, hospitality, or tourism.
• Strong written and verbal communication.
• Detail-oriented with problem-solving mindset.

Responsibilities

• Handle inquiries via email, phone, and chat to support bookings.
• Assist with booking changes and itinerary modifications.
• Resolve reservation and policy-related issues.
• Maintain accurate client records and documentation.

Skills

Customer-facing communication

CRM systems

Time management

Remote work

Job description

The Client Support Specialist is a full-time remote roleresponsible for providing responsive, high-quality support to travel clients.The specialist will handle inquiries via email, phone, and chat, assist withbooking and modifying travel arrangements, and resolve issues related toreservations, itineraries, and travel policies. Day-to-day tasks includeguiding clients through options for flights, accommodations, and activities,ensuring accuracy of booking details, and supporting corporate clients with organizedtravel plans. The role also involves tracking client requests, maintainingclear documentation, collaborating with internal team members, and consistentlyfocusing on customer satisfaction and service excellence.

Qualifications

• Strong customer-facing abilities, includingInterpersonal Skills and Customer Support experience, with a focus on buildingtrust and rapport.
• Demonstrated commitment to CustomerSatisfaction, including handling concerns professionally and following up toensure positive outcomes.
• Solid Analytical Skills to interpret clientneeds, compare travel options, and identify efficient solutions.
• Clear and professional Communication skills,both written and verbal, for interacting with clients and team members.
• Comfort working remotely with reliable internetaccess and the ability to manage time and tasks independently.
• Familiarity with online booking tools, CRMsystems, or travel platforms is beneficial.
• High attention to detail, problem-solvingmindset, and a client-focused approach to service.

Benefits:

• Exclusive travel perks and access toindustry-only discounts.
• Professional growth – ongoing training andsupport from a dedicated team.
• Be part of a passionate community focused onbuilding dreams and memories through travel.

What We’re Looking For:

• Excellent communication skills—both writtenand verbal.
• A background in customer service, ideally withintravel, tourism, or hospitality.
• High attention to detail, strong organizationalhabits, and a proactive mindset.
• Tech-savvy and able to learn new systems andbooking tools quickly.