Booking Support Specialist

Waggabees Support Services; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Travel perks

Industry discounts

Growth opportunities

Travel community

Job summary

Waggabees Support Services seeks a Booking Support Specialist for a full-time remote role. You will handle inquiries via email, phone, and chat, assist with bookings and modifications, and resolve issues related to reservations and travel policies.

You will guide clients through flight, hotel, and activity options, ensure booking accuracy, and maintain organized travel plans for corporate clients. Strong communication and analytical skills are essential.

Qualifications

• Excellent written and verbal communication.
• Experience in customer service, preferably travel-related.
• Attention to detail and proactive mindset.
• Ability to work remotely with reliable internet.
• Familiarity with booking tools and CRMs.

Responsibilities

• Handle inquiries via email, phone and chat to assist with bookings and modifications.
• Guide clients through travel options for flights, accommodations and activities.
• Resolve issues related to reservations, itineraries and travel policies.
• Track client requests and maintain clear documentation.
• Collaborate with internal teams to ensure service excellence.

Skills

Customer support

Interpersonal skills

Analytical skills

Communication

Remote-friendly

Booking tools familiarity

Tools

CRM systems

Booking tools

Job description

The BookingSupport Specialist is a full-time remote role responsible for providingresponsive, high-quality support to travel clients. The specialist will handleinquiries via email, phone, and chat, assist with booking and modifying travelarrangements, and resolve issues related to reservations, itineraries, andtravel policies. Day-to-day tasks include guiding clients through options forflights, accommodations, and activities, ensuring accuracy of booking details,and supporting corporate clients with organized travel plans. The role alsoinvolves tracking client requests, maintaining clear documentation,collaborating with internal team members, and consistently focusing on customersatisfaction and service excellence.

Qualifications

• Strong customer-facingabilities, including Interpersonal Skills and Customer Support experience,with a focus on building trust and rapport.
• Demonstrated commitment toCustomer Satisfaction, including handling concerns professionally andfollowing up to ensure positive outcomes.
• Solid Analytical Skills tointerpret client needs, compare travel options, and identify efficientsolutions.
• Clear and professionalCommunication skills, both written and verbal, for interacting withclients and team members.
• Comfort working remotely withreliable internet access and the ability to manage time and tasksindependently.
• Familiarity with online bookingtools, CRM systems, or travel platforms is beneficial.
• High attention to detail,problem-solving mindset, and a client-focused approach to service.

Benefits:

• Exclusive travel perks andaccess to industry-only discounts.
• Professional growth – ongoingtraining and support from a dedicated team.
• Be part of a passionatecommunity focused on building dreams and memories through travel.

WhatWe’re Looking For:

• Excellent communicationskills—both written and verbal.
• A background in customerservice, ideally within travel, tourism, or hospitality.
• High attention to detail, strongorganizational habits, and a proactive mindset.
• Tech-savvy and able to learn newsystems and booking tools quickly.