HOSPITALITY SERVICE REP

Caesars Entertainment; Waterloo (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

Caesars Entertainment in Waterloo, Iowa is looking for a Hospitality Services Representative to manage hotel check-ins and check-outs while providing excellent service to guests. This role includes answering phone inquiries, making reservations, and assisting with coat check and luggage handling.

The ideal candidate is proactive, has strong communication skills, and demonstrates a commitment to exceptional guest service. Join us in creating extraordinary experiences for our guests!

Qualifications

• Strong customer service skills and ability to assist guests.
• Ability to handle cash and follow cash handling procedures.
• Excellent communication and organizational skills.

Responsibilities

• Responsible for hotel check-ins and check-outs.
• Assist guests with coat check and luggage handling.
• Provide information and answer guest inquiries over the phone.

Job description

The Hospitality Services Representative is responsible for hotel check-ins, check-outs, answering telephones, making reservations, and checking coats and luggage in.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Maintains constant awareness of hotel occupancy to sell rooms.
• Provides and monitors requested room types.
• Able to pre-block rooms and monitor special requests.
• Answers phones in a courteous, informative, and timely manner.
• Assist guests with coat check and luggage handling.
• Assist hotel housekeeping as needed.
• Demonstrates and follows cash handling procedures.
• Plans, organizes and completes work timely.
• Takes initiatives, shows ownership and goes above and beyond to assist guests with their needs.
• Accepts feedback and coaching from supervisors.