Guest Service Representative

Dimension Hospitality; Dana Point (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

Dimension Hospitality is seeking a friendly Guest Service Representative to support check-ins, check-outs, reservations, and daily front desk operations, creating a welcoming arrival experience. You will greet guests, answer questions, process payments, assign rooms, and coordinate with housekeeping and other departments to maintain an organized lobby.

This role rewards strong customer service, clear communication, dependability, and multitasking in a fast-paced environment, with shifts

Qualifications

• Excellent customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Flexible to work shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly service.
• Assist with check-ins, check-outs, rooms, and reservations.
• Answer questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Coordinate with housekeeping and other departments.
• Maintain a clean and organized front desk.
• Handle guest requests and escalated concerns.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication skills

Professional demeanor

Computer skills

Organizational skills

Hotel experience (preferred)

Job description

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalated concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

EOE

Qualifications

What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends

Source: Dimension Hospitality