Hospitality Security & Guest Experience Lead

Highgate; Miami (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Job summary

Highgate Hotels in Miami is seeking a dedicated Safety & Security Officer to safeguard guests, residents, and team members on property. The role requires visible security coverage, proactive hazard identification, and strong guest-focused service as part of daily operations.

Responsibilities include regular patrols, emergency response, access control, and collaboration with Guest Services. A High School diploma and prior security experience are preferred, with opportunities for ongoing training

Qualifications

• High School diploma or equivalent required; prior hotel, security, or related experience preferred.
• Stand, walk, climb stairs, and respond quickly to incidents throughout the shift.
• Capable of lifting up to 100 lbs. occasionally and 50 lbs. frequently.
• Strong verbal and written communication with guests and employees.
• Ability to maintain confidentiality and adhere to policies.

Responsibilities

• Maintain a professional security presence across the property and monitor lobby activity.
• Conduct regular property patrols to ensure areas are secure and compliant with hotel policies.
• Respond to emergencies, provide First Aid/CPR when required.
• Assist guests with room access, escorts, and safety concerns with service-focused communication.
• Monitor security systems and regulate access for authorized personnel.
• Investigate incidents and complete detailed reports.
• Collaborate with Guest Services and outside agencies as needed.
• Manage security equipment and inventory.

Skills

Security awareness

Communication skills

Stamina

Conflict management

Teamwork

Education

High School diploma or equivalent

Tools

Radio communication equipment

Job description

Highgate Hotels in Miami is seeking a dedicated Safety & Security Officer to safeguard guests, residents, and team members on property. The role requires visible security coverage, proactive hazard identification, and strong guest-focused service as part of daily operations.

Responsibilities include regular patrols, emergency response, access control, and collaboration with Guest Services. A High School diploma and prior security experience are preferred, with opportunities for ongoing training