Hospitality Sales Coordinator — Growth & Perks

Hilton Charlotte Airport; Florida; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision insurance

Paid Time Off & Vacation

Tuition reimbursement

DailyPay

Brand discounts

Job summary

Atrium Hospitality LP is seeking a Customer Service/Administrative Associate for the Hilton Charlotte Airport location in Charlotte, NC. This role supports sales, group reservations, and guest communications while maintaining smooth daily operations.

You will handle inquiries, prepare documentation, and assist with a range of admin tasks. Strong MS Office skills and hospitality system familiarity are a plus in this on-site position.

Qualifications

• At least 1 year of customer service or administrative experience.
• Friendly, detail-oriented multitasker with excellent written and verbal communication.
• Proficiency in Microsoft Office; familiarity with Delphi.fdc or Opera is a plus.

Responsibilities

• Support the sales team by handling inquiries, leads, calls, reports, and admin work.
• Assist group, catering, and business travel clients with reservations and rooming lists.
• Help prepare proposals, contracts, and group documentation, including signed agreements.
• Manage on-property social media accounts and respond to guest reviews.
• Collaborate with Convention and Visitors Bureaus and manage office supplies.
• Assist with research, billing questions, rewards points, and brand systems like Delphi or OnQ.

Skills

Customer service

Administrative support

Communication

Microsoft Office

Tools

Delphi.fdc

Opera

Job description

Atrium Hospitality LP is seeking a Customer Service/Administrative Associate for the Hilton Charlotte Airport location in Charlotte, NC. This role supports sales, group reservations, and guest communications while maintaining smooth daily operations.

You will handle inquiries, prepare documentation, and assist with a range of admin tasks. Strong MS Office skills and hospitality system familiarity are a plus in this on-site position.